Domu Technology
AI Deployment Strategist
New
75000 –120000 USD / yearUSALead
Lead enterprise client relationships and drive AI deployment success at Domu.ai.
Responsibilities
- As an AI Deployment Strategist Lead you'll.....
- Own Domu's client relationships from the moment a client goes live: be the single point of accountability for every enterprise account, holding Domu accountable to results and the client accountable to the plan.
- Run a portfolio of 4–6 enterprise accounts simultaneously and hit net dollar retention above 110%, through proactive upsells framed in client ROI, not reactive relationship maintenance.
- Spot expansion signals early, build the business case, and close expansion revenue without needing the founders in the room.
- Be the connective tissue between product and clients: translate client pain into structured, prioritized product feedback with commercial weight, and translate what product builds into commercial opportunities.
- Hold conversations at the VP and C-suite level. Every interaction has an agenda, documented decisions, and clear next steps.
- Build the systems, templates, trackers, escalation flows that make this role repeatable as we scale. Every account is documented, templated, and handoff-ready.
Requirements
- Structured thinking, client-facing pressure, and the ability to synthesize complex situations quickly.
- Operational experience working with BPOs and/or Collections and Comfortable Managing Key Stakeholders Relations
- Comfortable with data and tech: you can read a dashboard, ask the right questions of a dataset, know how to query, understand the basics of engineering, and translate numbers and complex situations into a clear client narrative.
- Strong commercial instincts: you spot expansion opportunities before the client asks, frame upsells in terms of the client's own ROI, and have closed or influenced revenue before even informally.
- Technical credibility without being technical: you understand enough about voice agents, campaign configuration, SIP infrastructure, and data pipelines to diagnose what's happening, set accurate expectations, and know when the bottleneck is engineering vs. ops.
- High bar for quality and detail, our clients are banks and fintechs.
- High agency, high accountability
Conditions
- Healthcare
- Weekly stipend for food and transportation
- Gym membership
- Equipment budget
- Whatever tools you need
How to apply
- Intro call with Adriana (Chief of Staff)
- Business case and technical challenge with Alejandra or Camila
- Interview with Nick (CEO) and Cami (Co-Founder/Product)
- Paid trial
Other
- At Domu.ai , we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US.
- Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year
- AI First company with $1M+ revenue per employee.
- Early enough to shape the product, the team, and the culture, and become a key Leader in the company, you will work hand by hand with the founders.
- We care about doing great work, and we are very intentional about what we put into our customer hands
- Ownership here is real. You won't be handed tasks from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers.
- We hire people whose judgment we trust, then get out of their way.
- Portuguese fluency for Brazilian market clients.
- Experience in fintech, debt collection, financial services, or regulated industries.
- Demonstrated involvement in scope expansions, renewals, or upsells in a previous role.
- Built and launched something a side project, an internal tool, or a product at a previous job. Curiosity, ownership, and enough technical grounding to be credible with clients without needing hand-holding.
- Knowledge of voice AI or conversational AI platforms in production.
- You've been through the early stages of a startup before and you want that feeling again.