Axle
Implementation Specialist
New
80000 –95000 USD / yearUSAapiuatproject management
Lead end-to-end deployment and integration of insurance data solutions for automotive clients, driving customer onboarding and operationalization.
Conditions
- Best time to join We are early-stage but well-funded with significant revenue and growth, offering the upside of building from the ground floor with strong financial backing
- Define our culture You will play a meaningful role in shaping Axle's culture, customer philosophy, and growth journey
- Build something transformative Help build the foundational insurance data infrastructure powering the next generation of financial and mobility experiences
- Great compensation & equity packages
- Full medical, dental, and vision benefits
- 401k program
- Unlimited vacation
- Mentorship and growth opportunities
- Flexible, hybrid work environment (Atlanta, GA)
Other
- Axle is looking for an Implementation Specialist who will lead the successful launch, integration, and go-live of our automotive clients, ensuring they are set up to operationalize insurance data within their workflows from day one.
- As an Implementation Specialist, you will own the end-to-end deployment of Axle for new customers, driving technical integrations, workflow configuration, and launch readiness. You will work cross-functionally with Product, Engineering, Sales, and Partnerships to deliver seamless launches and build scalable, repeatable implementation processes.
- You will wear many hats and help build the operational foundation that powers Axle's growth as we scale.
- Lead onboarding and implementation for dealer and rental customers by building trusted relationships with decision-makers, technical stakeholders, and daily operational users of Axle.
- Drive successful launches by scoping integration requirements, managing project timelines, and guiding customers through API integration, UAT, and go-live.
- Develop deep expertise in each client's technology stack, workflows, Axle integrations, and the broader automotive insurance landscape to provide tailored technical guidance and configuration recommendations.
- Build and refine repeatable implementation playbooks, runbooks, and tooling that reduce time-to-launch and improve deployment quality across dealer and rental markets.
- Own implementation milestones and kickoff-to-launch KPIs; track time-to-value, integration health, and launch readiness to ensure every customer hits production successfully.
- Collaborate closely with internal Axle teams to identify friction in the implementation process, and implement new methods and tooling to consistently exceed launch targets.
- Serve as the voice of the customer internally during implementation by translating technical feedback from dealerships, rental operators, and their IT teams into actionable insights for Product and Engineering.
- Beneficial to have experience implementing software for automotive, fleet, dealership, rental car, or automotive insurance programs, particularly in a B2B or enterprise environment.
- 3+ years of experience in implementation, solutions engineering, technical account management, or professional services
- Grit, enthusiasm, and a high degree of intellectual curiosity
- Ability to partner closely with sales and engineering leadership to drive successful customer launches
- Strong technical generalist with sharp product intuition and a track record of driving complex integrations to successful go-live
- Comfort operating in a high-growth, ambiguous environment and excitement to build processes and tooling from the ground up
- Ability to quickly grasp new technologies, APIs, integrations, and complex technical concepts
- Ability to solve complex client challenges through creative problem-solving and cross-functional collaboration
- Willingness to travel to client sites and conferences (at least twice per month)
- 6+ years of enterprise implementation or technical program management experience
- Previous experience in B2B technology, automotive (dealer or rental), insurance, lending, or mortgage industries
- Experience implementing software for dealers, rental car companies, fleet operators, OEMs, or large multi-location enterprise groups
- Hands-on experience with API integrations, webhooks, and system-to-system data flows
- Demonstrated ability to partner closely with Product and Engineering to deliver successful client launches