Founders Associate

Other

• Founder's Associate Location: London (in-person) Reports to: CEO & COO Role Summary The Founder's Associate is the CEO and COO's right hand — a high-ownership generalist who takes on the company's most important problems, whatever they happen to be at the time. The mandate is deliberately broad and will evolve as the business does: today it might be getting a customer live; next quarter it might be standing up financial reporting, shaping go-to-market, or supporting a fundraise. This role is for someone with strong analytical training and high technical literacy who can reason through complex problems, impose structure on ambiguity, and execute with precision — and who wants to learn the entire business by owning real pieces of it, not by observing from the side. You'll be expected to
• Partner directly with the CEO and COO on the highest-impact priorities across the business.
• Own customer success and onboarding (your first focus):get new customers live, drive adoption, monitor health, and expand accounts.
• Rapidly understand complex systems across product, sales, finance, and operations — and move fluidly between them.
• Identify gaps, inefficiencies, and risks before they become visible problems, and drive them to resolution.
• Build what's missing — operational and financial reporting, customer-health tracking, and the processes a scaling company needs.
• Be a credible bridge between customers, engineers, and leadership, even when requirements aren't fully specified.
• Produce clear documentation, analysis, and recommendations that leadership can act on.
• Examples of Work You Might Own
• Onboarding a new customer end to end — data migration, configuration, and go-live — and then designing the process so it scales.
• Owning a set of customer relationships: their success, retention, and expansion.
• Standing up financial and operational reporting where none exists.
• Shaping a go-to-market experiment — and measuring whether it worked.
• Supporting a structural, legal, or fundraising workstream by coordinating inputs across functions.
• Diagnosing why a process is failing — internal or customer-facing — and building a better one.
• What We're Looking For
• A generalist with genuine range — energised by breadth and by owning unfamiliar problems.
• Strong academic background with evidence of rigorous analytical training.
• Technically literate and comfortable reasoning about systems, data flows, and tooling.
• Credible with customers, engineers, and leadership alike — and happy to be customer-facing.
• High ownership, strong judgment, and a bias toward action.
• A structured thinker who communicates clearly in writing and in person.
• Motivated by learning and building the whole business — not just executing tasks.