Tandem
GTM & Biz Ops @ Tandem
New
70000 –130000 USD / yearUSA
Client-facing role combining business operations with product input to improve AI-driven office leasing service.
Responsibilities
- You'll be client-facing every day — running discovery calls, touring spaces with founders and operators, helping companies work through offers and make decisions. That's the job.
- But this role is also a product role. Every interaction you have is a data point: where does our AI handle things well? Where does a human conversation change the outcome? What parts of the leasing process still require judgment, trust, or presence that no system can replicate yet?
- You'll be one of the people answering those questions in real time, and feeding that back into how we build. The best version of this role isn't someone who executes a process, it's someone who helps us figure out what the process should be.
- Expect 60–70% of your time to be in-person across San Francisco, touring spaces, meeting clients, building relationships.
Requirements
- You've been in a client-facing role that required real judgment: onsulting, expert networks, advisory, or client services. You know how to earn trust quickly and guide someone to a decision.
- You're curious about how AI is changing professional services and want to be inside that problem, not watching it from the outside.
- Strong communicator: you can run a sharp discovery call with a first-time founder and a seasoned CFO on the same afternoon.
- High judgment, low ego. Early-stage means the scope of your job will change. That should feel interesting, not frustrating.
- Based in San Francisco, comfortable spending significant time in the city.
Conditions
- Competitive salary + equity
- Direct mentorship from founders who've built and scaled companies
- Ownership over an SF market that's growing fast
- A small, hard-working, genuinely kind team
Other
- Office leasing is one of the last professional services that still runs almost entirely on manual effort — brokers, phone calls, spreadsheets, and gut instinct.
- We've used software and AI to transform a process that used to take months into one that takes weeks : matching companies to spaces faster, surfacing better options earlier, and guiding teams through every step of a lease.
- We're not just building a better brokerage. We're figuring out what a services business looks like when AI does most of the work — and what still requires a human in the room.
- We've helped more than 250 companies find and sign offices, and we’re just getting started.