Encord
Deployment Strategist
1mo ago
140000 –220000 USD / yearEuropeMiddleaimachine learningpost-salescustomer success
Responsible for the successful deployment and adoption of Encord's AI data platform across customers, working cross-functionally to drive value and product adoption.
About the company
- Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
- Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
Responsibilities
- We're hiring a Deployment Strategist to own the successful deployment and adoption of Encord across a portfolio of customers. This is a high-impact, post-sales role that blends technical execution, customer strategy, and commercial ownership.
- You'll work closely with AI, ML, and engineering teams to get customers live quickly, ensure strong product adoption, and drive long-term value. You'll also partner cross-functionally with Sales, Product, Engineering, and Leadership to shape how Encord scales its post-sales motion.
- Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption
- Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans
- Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors
- Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate
- Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth
- Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution
- Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales
Requirements
- 2–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting
- Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment
- Track record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accounts
- Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders
- Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track
- Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth
- Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar)
- Experience at a high-growth start-up or scale-up strongly preferred
- Bonus: Exposure to AI, ML, data infrastructure, or developer tools
Other
- Demonstrated success supporting complex, technical products and enterprise-grade customers
- Comfortable going deep on product and technical details while communicating clearly with executives
- Highly organised and analytical, with strong project management instincts
- Naturally consultative: you ask great questions, uncover root problems, and guide customers to outcomes
- Commercially minded, with an understanding of how post-sales execution drives retention and growth
- Collaborative and influential, with strong cross-functional instincts
- Ambitious, driven, and motivated by ownership, impact, and rapid growth
- Competitive salary, commission, and equity in a high-growth startup
- Strong in-person culture — most of the team works from our London office 4+ days/week
- 25 days annual leave + UK public holidays
- Annual learning & development budget
- Travel for customer visits, events, and conferences across the UK and Europe
- Company lunches twice a week
- Monthly socials & bi-annual team offsites