Salient
AI Deployment Lead
2d ago
170000 –235000 USD / yearUSALeadaicustomer_successcompliance
Lead the post-sales lifecycle and technical relationship management for AI deployment in regulated financial services.
About the company
- Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
- Backed by a16z and Y Combinator, with $75M raised in Series A funding.
- 8-figure ARR in under 2 years, already serving over 20% of the auto lending industry and processing millions of real customer calls and transactions daily.
- Fully deployed with major financial institutions, not just PoCs.
- Actively expanding into new financial services segments.
- In-person office culture in San Francisco, CA.
- We're fully integrated with our customers, we own the full stack, and we're moving fast to bring modern AI into regulated industries where precision, reliability, and performance matter most.
- We are hiring an AI Deployment Lead to own the post-sales lifecycle for some of our largest customers.
- This is not a traditional CSM role. Our customers run Salient agents inside compliance-critical, regulator-facing workflows. They need someone who can manage the relationship, understand the system, read the evidence, and form a real technical judgment when something goes wrong.
- You will own adoption, account health, retention, renewal readiness, and expansion. You will also be the first line of investigation for your accounts: reading transcripts, audit logs, configuration, prompts, evals, and integration data to understand what happened and why. When the issue is prompt- or configuration-level, you will fix it yourself. When it requires deeper engineering work, you will escalate with a clear diagnosis and the customer context needed to move fast.
Other
- Own the ongoing relationship for a portfolio of strategic accounts, including adoption, health tracking, QBRs, renewals, and expansion
- Review transcripts, audit logs, prompts, evals, and integration data to explain agent behavior to customer compliance, operations, and engineering teams
- Triage issues across data mapping, configuration, prompt behavior, customer training, expectation gaps, and product defects
- Write, test, and deploy prompt and logic changes as customer workflows, business rules, or compliance requirements change
- Partner with Forward Deployed Engineers on integrations, data pipelines, custom workflow logic, and deeper architecture work
- Turn customer feedback into structured product signal, prioritized by severity, account impact, and repeatability
- Run clean handoffs from Implementation into steady-state account ownership
- Push back when customer asks, sales commitments, or internal assumptions do not match technical or compliance reality
- You might come from technical account management, technical CSM, solutions engineering, implementation, consulting, banking, or another high-rigor customer-facing role. What matters is that you can earn trust with senior customers, reason through technical problems, and operate with real ownership.
- You should have:
- 4+ years in a customer-facing post-sales, implementation, solutions, consulting, banking, or similarly rigorous analytical role
- Hands-on experience with LLMs, prompts, evals, or agentic workflows
- Strong foundational understanding of LLM and agent concepts, including context, tool use, failure modes, and eval methodology
- Comfort reading API docs and understanding concepts like webhooks, integrations, data mapping, and data pipelines
- Enough technical fluency to discuss architecture and failure modes with customer engineering teams
- Strong judgment in ambiguous, high-stakes customer situations
- Experience working with senior stakeholders across operations, compliance, product, engineering, and commercial teams
- Comfort saying “no” or “not yet” when the ask does not match product, technical, or compliance reality
- Experience in fintech, banking, insurance, lending, collections, servicing, or another regulated industry is a strong plus. Familiarity with CFPB expectations, Reg F, UDAAP, auditability, or compliance-heavy workflows is especially valuable.
- Experience owning strategic enterprise relationships, especially $1M+ ARR accounts, is also a strong plus.
- We care less about pedigree and more about evidence that you have operated at a high bar. Strong signals include a rigorous academic background, especially in a quantitative field; a history of building and shipping things; outsized responsibility early in your career; competitive achievement; or clear evidence of intensity, judgment, and follow-through.
- We will test for prompt writing, eval thinking, and technical judgment in the interview process. There are no exceptions to that bar, regardless of background.
- Net revenue retention and gross revenue retention across your book
- Expansion ARR and qualified expansion opportunities surfaced
- Account health and adoption scores
- Accuracy of technical triage, including routing issues correctly without unnecessary escalation
- Quality of structured, actionable feedback reaching Product
- At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace and ready to collaborate in person 4 days a week in our San Francisco office with a start time of 8:00 AM .
- We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage , a generous 401(k) , and catered lunches .
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