Senior Revenue Operations Manager

Other

• At WooCommerce , we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them.
• Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Operations Manager to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time.
• You’ll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth.
• This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward.
• First 90 days: Build core dashboards, identify process/data gaps, establish remediation plans.
• First 180 days: Create capacity and territory models, map the full tech stack and integrations, define the attribution model.
• First 12 months: Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation.
• Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.).
• Establish data quality standards, access controls, and governance practices.
• Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?”
• Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind.
• Evaluate and implement technology or process improvements to support revenue growth.
• Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks.
• Create rules of engagement between Sales and CS for complex GTM.
• Build enablement function infrastructure (topics/process/schedule—not training delivery).
• Build tracking for strategic/payment partner merchants critical to NRR.
• Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands.
• Create capacity planning models based on pipeline velocity and customer growth.
• Territory planning, quota setting, and compensation administration.
• Support pricing and packaging changes with data and tracking.
• Support mid-funnel pipeline reviews and Sales/CS QBRs.
• Identify and surface GTM and CS inefficiencies through data analysis.
• Build merchant health scoring, expansion potential tracking, and red-to-green workflows.
• Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy.
• You’ve built RevOps from scratch (6–8+ years of experience, including at least one 0→1 build or major foundation reset).
• You’re deeply data-driven , with a mindset of “if the data isn’t there, how do we get it?”
• You’re comfortable speaking truth to power , using data to surface trade-offs and inform decisions, even when conversations are uncomfortable.
• AI is a strength, not a buzzword —you can point to concrete examples of how you use it in your current role.
• You’re hands-on technically , with strong Salesforce experience (flows, integrations) and comfort working with data (e.g. SQL or Python), not just point-and-click tooling.
• You know the RevOps tooling landscape , and have good judgment about what actually works at scale.
• You’re pragmatic and intentional , balancing short-term fixes with longer-term system design.
• You can partner as an equal with revenue leaders , and communicate data-backed insights clearly to executive stakeholders.
• You can answer “where are we vs. Sales and CS targets?” quickly using trusted data.
• Executives rely on ELT-ready dashboards that communicate complex business simply.
• Core metrics (NRR, CAC, LTV, ASP, time to close, close rates) are clearly defined with documented data sources.
• Salary range: $140,000-$200,000 USD.   Please note that salary ranges are global, regardless of location, and we pay in local currency.
• We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
• This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy . To see a full list of benefits by country, consult our Benefits Page . And check out these links to learn more about How We Hire and What We Expect from Ourselves . #LI-Remote
• About Automattic  
• Now in our 20th year , we’re the people behind WordPress.com , WooCommerce , Beeper , Tumblr , Simplenote , Jetpack , Longreads , Day One , PocketCasts , and more. We believe in making the web a better place.
• We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.
• We believe in Open Source , and the vast majority of our work is available under the GPL . Automattic is a Most Loved Company , an Equal Opportunity employer, and Disability Confident Committed . ( Here’s what that might mean for you .) If you need disability-related accommodations during the application or interview process, please fill out this form . We are committed to ensuring an accessible hiring process for all candidates. Learn more about our Employee Resource Groups .
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• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here . Automattic participates in the E-Verify program in certain locations, as required by law .