Nubank
Staff Software Engineer - Insurance
1w ago
WorldwideLeadaisoftware engineering
AI Native Staff Software Engineer driving AI transformation in Insurance business unit at Nubank.
About the company
- Nu is one of the largest digital financial platforms in the world, serving more than 135 million customers across Brazil, Mexico, and Colombia.
- Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and beyond — and this is still just the beginning of the purple future we’re building.
- We combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.
- Nu IPO’d in 2021 on the New York Stock Exchange (NYSE: NU), after being founded in 2013 and backed by leading global investors.
- Learn more at: https://international.nubank.com.br/careers/
Responsibilities
- At Nubank, AI is not a bolt-on feature — it is existential to our next phase of growth. We are becoming an AI-native company , where intelligent systems don’t just support our products; they define them.
- As an AI Native Staff Software Engineer – Insurance , you will drive this transformation in our Insurance BU, which sits at the intersection of embedded insurance, Nu’s most important customer surfaces, and our insurer partners.
- You will be part of a lean, entrepreneurial team that delivers outsized business impact while protecting millions of customers, and is an early adopter of agentic engineering within Nubank.
- This role combines high-impact technical leadership with hands-on building: you will design and operate production AI/agentic systems, set engineering standards, and help define what it means for Nubank to be truly AI-native.
Nice to have
- Background in insurance or embedded insurance products.
- Experience scaling products across international markets and languages .
- Familiarity with Portuguese and/or Spanish to read or review customer-facing copy (optional).
- Prior experience in AI-first startups or big-tech environments with strong AI/ML teams.
Conditions
- For this role, we offer a competitive, global-level package that currently includes:
- Competitive compensation and company equity
- Bi-annual trips to Brazil to build relationships with coworkers
- Top-tier Medical Insurance
- Top-tier Dental and Vision Insurance
- Generous time off and company holidays
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- NuLanguage – our language learning program
- NuCare – our mental health and wellness assistance program
- 401(k) and saving plans (Health Saving Account and Flexible Spending Account, where applicable)
- Specific benefits may vary slightly by country and will be detailed during the process.
Other
- Designing, building and managing agentic workflows that power end-to-end delivery of customer-facing insurance features and journeys.
- Setting and evolving standards for AI development , promoting reusable agents, commands and context structures that other teams can safely build on.
- Establishing evaluation and monitoring practices for AI outputs, ensuring quality, robustness and human-in-the-loop integrity where needed.
- Owning production AI systems : optimizing models and pipelines for latency, cost and reliability at scale, and building evaluation frameworks and benchmarks to catch regressions.
- Ensuring observability for AI systems in production (tracing, logging, alerting) and driving a culture of operational excellence around AI services.
- Cutting through ambiguity , surfacing trade-offs and aligning cross-functional teams (Product, Data, Security, Compliance, Insurance partners) around clear outcomes.
- Embedding responsible and auditable AI in everything you ship, ensuring compliance with applicable regulations and internal risk standards.
- Pioneering tooling, processes and culture that enable more Nubankers to safely contribute to AI-powered products over time (engineers and non-engineers).
- Proven technical leadership as a senior / staff engineer delivering high-impact, large-scale software systems in production.
- AI-first mindset with professional experience implementing LLMs, generative AI, agentic patterns and/or RAG systems in real-world products.
- Strong full-stack thinking : ability to design maintainable codebases and APIs that bridge model inference / orchestration layers with user-facing surfaces.
- Experience navigating ambiguous, cross-functional projects that require coordination across multiple business units and stakeholders.
- Demonstrated strategic acumen , linking technical AI initiatives to business drivers such as operational efficiency, risk, and customer acquisition or engagement.
- Solid understanding of prompt engineering, tool calling, context management, and agent loops , and ability to contribute to shared agent libraries and commands (not only consume them).
- Track record of mentoring and uplifting peers on AI-native workflows, prompt engineering, and production ML/AI patterns.
- Experience in fintech or other regulated industries (e.g., financial services, insurance, payments) or similarly complex domains.
- Advanced English for daily collaboration in a global environment.
- Palo Alto, California (USA) OR Miami, Florida (USA) OR Toronto, Canada
- Hybrid 2–3 times/week : Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
- If you want to help define what an AI-native bank looks like in practice — building agentic systems that power real products for millions of customers across the Americas — we’d love to hear from you.
- Total compensation includes base salary, RSUs and benefits. Base salary range: $192.000 - $288.000
- Apply now to be our AI Native Staff Software Engineer – Insurance in Palo Alto, Miami, or Toronto.