Brave
Senior IT Support Engineer - UK - Hybrid
1w ago
EuropeSeniortroubleshootingcustomer service
Senior IT Support Engineer role supporting staff globally with excellent troubleshooting and communication skills.
About the company
- Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees.
- Some of the responsibilities include:
- Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
- A/V Support using Brave Talk, in house and remote
- User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management
- Hardware and Software inventory control and purchasing and remote shipping
- Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles
- Doing security reviews of our vendors and responding to customer security inquiries that relate to IT
- Maintaining company asset management with Snipe-IT
- Building workflows and automations to help streamline internal processes
Requirements
- Experience implementing corporate security controls such as those required for SOC 2
- Experience with Google Workspace Admin
- Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!)
- Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools
- Understanding how to manage AI tooling such as Claude, Gemini and OpenAI
- Strong working knowledge of macOS, Windows and Linux in an enterprise environment
- Experience doing internal security audits
- Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation
Other
- Hybrid - London, UK - in office
- Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already over 110 million people have switched to Brave for a faster, more private web. Millions more switch every month.
- The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!
- As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels.
- The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential.
- Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech
- Highly competitive salaries & benefits, and generous home-office stipends
- Annual company wide get together, in fun locations
- Welcoming, humble, ridiculously smart teammates, and a truly flat org structure
- Opportunity to get in early at a hyper-growth company, and revolutionize the web
- Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
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