Associate Solutions Architect

Other

• Support our commercial and corporate customers as their primary technical advisors— helping them design and implement Glean within their environment.
• Assist with onboarding data sources and integrations (e.g., SaaS apps, internal systems), including configuration, validation, and basic troubleshooting.
• Help build and maintain tools, scripts, and templates that make it easier for customers to integrate with Glean based on their business application stack.
• Participate in technical investigations: review logs, reproduce issues in test environments, and document findings so senior teammates and engineering can drive a fix.
• Collaborate with Customer Success, Delivery Excellence, AI Outcomes, Support, and Product to ensure customers have a smooth deployment and are set up for long-term success.
• Contribute to internal and customer-facing documentation, runbooks, and best practices so future teammates and customers can move faster.
• Join customer calls (shadowing at first, then leading parts of the conversation) to walk through technical setup, explain options, and capture requirements.
• Learn Glean’s platform in depth and gradually take on ownership of smaller customer workstreams and configurations.
• Bachelor’s degree in Computer Science, Computer Engineering, with a related technical field (or equivalent practical experience).
• 3-5 years of industry experience in software engineering, technical support, solutions engineering/architecture, professional services, or similar technical roles; internships, co-ops, or significant academic projects are a plus.
• Comfort in reading and writing code in at least one of: Python, Java, or Go (coursework, projects, or internships all count).
• Understanding of REST APIs and JSON, and interest in building or integrating APIs as part of real-world systems.
• Basic familiarity with cloud concepts (e.g., AWS, GCP, or Azure), Linux command line, and debugging techniques like log analysis or tracing requests — or a strong willingness to get hands-on quickly.
• Excited to learn about Enterprise AI, networking, security, and identity (SSO, SAML, OAuth) in enterprise environments over time.
• This role is hybrid (3-4 days a week in our Bangalore office)