Thenuclearcompany
IT Support Specialist
1w ago
USAactive directoryhardware troubleshootingsoftware troubleshootingnetwork troubleshootingticketing systemsystem updatessecurity checks
Provides technical assistance, troubleshooting, and maintenance of IT hardware, software, and networks for end-users.
Responsibilities
- The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly.
- Respond to user inquiries via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network problems.
- Provide IT support to executive leadership, providing prompt, personalized technical assistance for hardware, software, mobile devices, conferencing, and productivity tools.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Manage user accounts, permissions, and access in Active Directory or similar systems.
- Perform routine system updates, patches, and security checks.
- Document issues and solutions in the knowledge base for future reference.
- Assist with onboarding and setup of new employees’ IT equipment.
- Escalate complex issues
Conditions
- Competitive compensation packages
- 401k with company match
- Medical, dental, vision plans
- Generous vacation policy, plus holidays
- Estimated Starting Salary Range The estimated starting salary range for this role is $81,000 - $98,000 annually less applicable withholdings and deductions, paid on a bi-weekly basis. The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure, skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.
- EEO Statement The Nuclear Company is an equal opportunity employer committed to fostering an environment of inclusion in the workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We prohibit discrimination in all aspects of employment, including hiring, promotion, demotion, transfer, compensation, and termination.
Other
- The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design-once, build-many approach and coalition building across communities, regulators, and financial stakeholders, The Nuclear Company is committed to delivering safe and reliable electricity at the lowest cost, while catalyzing the nuclear industry toward rapid development in America and globally.
- Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments.
- Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration.
- Experience with Active Directory for user account management and group policies.
- Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools).
- Ability to use remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
- Knowledge of basic cybersecurity practices, including endpoint protection and patch management.
- Excellent problem-solving skills and ability to document technical solutions clearly.