True Anomaly
IT Support Analyst
4d ago
USAbigfixteamstechnical supportnetwork troubleshootinghardware troubleshooting
Provide Tier 1 & 2 technical support, troubleshoot and maintain computer systems, networks, and hardware.
Responsibilities
- Serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions.
- Troubleshoot and resolve technical issues related to computer systems, networks, and hardware.
- Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
- Install, configure, and maintain computer systems, networks, and hardware.
- Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security.
- Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling.
- Collaborate with other IT team members to ensure timely resolution of technical issues.
- Participate in demanding on-call rotations to provide IT/Technical support 24/7.
- This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on-call rotation to support the mission.
Requirements
- Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
- Minimum 3+ years of experience in IT support or end-user desktop support
- Strong knowledge of computer systems, networks, and hardware
- Excellent troubleshooting and problem-solving skills
- Proficient in Bash/Shell scripting
- Demonstrated proficiency with Windows and Mac OS
- Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix)
- Experience with remote support tools and technologies
- Experience with cloud-based technologies and services (e.g., Azure)
- Developing recommendations for procedures to prevent problems.
- Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.).
- Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed.
- Experience with Cisco networking equipment
- Experience with Automations of basic tasks using Bash/Shell/Python scripts
- Ability to maintain or obtain TS/SCI clearance
- Work Location —this role will be fully onsite at our new Long Beach facility.
- Work environment —the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
- Physical demands —the physical demands of the job, including bending, sitting, lifting and driving.
- This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite
- To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
- True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.
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Conditions
- Base Salary: $70,000-$95,000
- Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave
- Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.
Other
- Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.
- OUR MISSION
- True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.
- OUR VALUES
- Be the offset. We create asymmetric advantages with creativity and ingenuity.
- What would it take? We challenge assumptions to deliver ambitious results.
- It’s the people. Our team is our competitive advantage and we are better together.
- YOUR MISSION
- We are seeking an experienced IT Support Analyst to join our growing team. The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure .