Senior Software Developer, AI

Other

• We believe that communication belongs to everyone. Our mission is to democratize phone service and remove barriers that prevent people from staying connected.  
• As TextNow continues to evolve, Artificial Intelligence is becoming a foundational capability across our products, operations, and employee experience. Our AI Labs team is responsible for identifying, validating, and scaling AI-powered solutions that create measurable impact for customers and employees.  
• We're looking for a Senior Software Developer who can help transform AI opportunities into production-ready systems, partner with stakeholders across the business, and accelerate TextNow's adoption of AI technologies.  
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• What You'll Do  
• Build AI-Powered Solutions  
• Design, develop, and deploy AI-enabled applications, services, and automations  
• Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks  
• Evaluate emerging AI technologies and rapidly prototype new concepts  
• Transform proofs-of-concept into scalable production systems  
• Lead Technical Delivery  
• Drive architecture and implementation decisions for AI initiatives  
• Define patterns and standards for AI application development  
• Balance experimentation speed with security, governance, and operational excellence  
• Ensure solutions are reliable, observable, maintainable, and cost-effective  
• Enable the Organization  
• Partner with business stakeholders to identify high-value AI opportunities  
• Translate business problems into technical solutions  
• Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations  
• Help teams adopt AI capabilities and best practices  
• Build Internal AI Capabilities  
• Develop reusable AI services, frameworks, and components  
• Create integrations with enterprise platforms and business systems  
• Design automation workflows that reduce manual effort and increase operational efficiency  
• Contribute to AI governance, evaluation frameworks, and responsible AI practices  
• Mentor and Influence  
• Coach engineers and technical stakeholders on AI development approaches  
• Share knowledge, best practices, and lessons learned  
• Drive technical discussions and influence the direction of TextNow's AI strategy  
• What You Bring  
• Technical Experience  
• 5+ years of software development experience  
• Experience designing and delivering production-grade software systems  
• Strong programming skills in one or more modern languages (Go, Python, TypeScript, Ruby, or similar)  
• Experience with cloud platforms and modern deployment practices  
• AI & Automation Experience  
• Hands-on experience building applications with Large Language Models  
• Experience training custom models  
• Understanding of prompt engineering, evaluation methodologies, and AI system design  
• Experience with workflow automation and orchestration platforms  
• Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks  
• Delivery & Collaboration  
• Comfortable operating in ambiguous environments with evolving requirements  
• Strong communication skills with technical and non-technical audiences  
• Demonstrated ability to lead projects from concept through deployment  
• Ability to identify opportunities independently and drive execution  
• Mindset  
• Curious and pragmatic  
• Strong ownership mentality  
• Bias toward experimentation and learning  
• Able to balance speed with long-term sustainability  
• Excited by solving business problems using technology  
• Nice to Have  
• Experience building enterprise AI solutions  
• Experience with OpenAI, Anthropic, Google, or open-source model ecosystems  
• Experience with observability and AI performance monitoring  
• Experience implementing AI governance, evaluation, or security frameworks  
• Telecommunications industry experience  
• Experience building internal developer productivity tools  
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