Centrobill
Merchant Support Specialist
2d ago
900 USDCISJuniorC1apihttpjsonjiraaws cloudwatch logs insightselasticsearchkibanapostman
Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods. The role involves onboarding new clients, investigating incidents, using monitoring tools, and collaborating with various teams to resolve merchant issues.
About the company
- Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods.
- We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships.
Requirements
- Experience in payments, fintech, e-commerce
- Strong analytical, pattern recognition and problem-solving skills
- Basic understanding of card payments workflow and 3D Secure
- Basic understanding of APIs, HTTP requests, JSON, and web technologies
- English level 6 B2-C1 (written and spoken)
- Manage multiple requests and priorities simultaneously
- Strong attention to detail and ability to solve problems individually
- Adaptability to new patterns, quick-learner
- Comfortable working with SLAs/ticketing systems such as Jira
Nice to have
- Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
- Experience with API testing tools (e.g. Postman)
Responsibilities
- Onboard new clients and helps them integrate our API & launch payment methods
- Investigate client-reported incidents & assist with questions via ticketing system
- Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
- Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
- Escalate requests to appropriate teams and facilitate/track them through resolution
- Contribute to internal documentation
Conditions
- Stable salary and official employment
- Paid time off and holiday gifts
- Corporate insurance and English courses (after the probation period)
- Opportunity to join a growing international payments business
- Flexible work environment
- Career growth
- Remote or office (Kyiv)
How to apply
- Apply for the position: https://career.centro.team/apply/FFyLYMckxa/Support-Specialist
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