Intellistack
Customer Support Specialist - Tier 1
2d ago
USARemotetroubleshootingcustomer support
Provide first-tier customer support and troubleshooting assistance for Intellistack's no-code productivity solutions.
Responsibilities
- This role will operate in a hybrid capacity in our Denver, Colorado office
Other
- At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences.
- Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes—all without needing to write a single line of code.
- With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.
- Who We Are At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next—powered by people, supercharged by AI.
- We’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in.
- Learn the ins and outs of Intellistack products and services
- Serve as a primary point of contact for incoming support requests via email, chat, and scheduled phone or video support
- Work in a fast-paced environment while meeting or exceeding customer support performance metrics and service expectations
- Use internal documentation, AI-assisted support tools, workflow automations, and knowledge resources to investigate issues and deliver accurate solutions efficiently
- Create and maintain written and/or video documentation and support resources
- Think creatively and proactively to solve customer issues and improve the support experience
- Share customer feedback and insights to support ongoing product and process improvements
- Collaborate cross-functionally with teams such as Sales, Product, and Customer Success to answer questions, provide feedback, and identify customer use-case solutions
- Continuously learn new technologies, workflows, and support best practices What We Are Looking For
- 1–2 years of experience in Customer Support or Service, preferably in a SaaS environment.
- Basic understanding of APIs, webhooks, and support platforms preferred
- Strong communication, problem-solving, and interpersonal skills.
- Proactive and resourceful with a willingness to learn and grow.
- Excellent time-management skills and adaptability to changing priorities.
- Comfortable using modern software tools and AI-assisted technologies
- Flexibility to work holidays and late shifts as needed. Bonus Points
- Experience with Salesforce, Zendesk, HubSpot, or similar platforms
- Knowledge of APIs, webhooks, or SSO concepts
- Experience with AI-assisted tools or workflow automations
- Basic HTML, CSS, JavaScript, PHP, or Java knowledge
- Knowledge base or documentation experience
- Experience with SaaS, CRM, or document management platforms
- Salary Range $50,000- $55,000. Actual compensation may vary based on skills, experience, and location.
- Intellistack is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law.
- We strongly encourage individuals from all backgrounds — especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities — to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.