Hirehangar
Client Implementation & Operations Analyst
2d ago
1200 USD / yearWorldwideRemoteclient onboardingworkflow configurationsystem configurationdata monitoringreportingquality assurance
Responsible for supporting setup, configuration, and launch of new B2B client accounts in a BPO/outsourcing environment, ensuring smooth client implementation and operations.
Responsibilities
- Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations
- Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
- Build and maintain implementation trackers, status reports, and client-facing documentation
- Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications
- Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams
- Maintain accurate records of client setups, configurations, and change requests in internal systems
- Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs
- Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes
Requirements
- Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment
- Strong analytical skills with the ability to work across multiple systems and data sources simultaneously
- Experience building reports, trackers, and documentation to support client implementations
- Proficiency in Google Sheets or Excel, including formulas and data organization
- Excellent written and spoken English with a professional communication style
- Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies. Applications without this experience will not be considered.
Nice to have
- Experience supporting B2B client implementations in a BPO or outsourcing context
- Familiarity with CRM platforms, workflow automation tools, or system integration processes
- Exposure to QA processes, pre-launch audits, or compliance documentation
- Experience working alongside client-facing onboarding or account management teams
Other
- Join Hire Hangar and work with fast-growing global companies while building a long-term career.
- Job Title: Client Implementation & Operations Analyst (B2B / BPO)
- We are looking for a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live.
- The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience.
- Google Workspace (Sheets, Docs, Slides)
- CRM platforms (Salesforce, HubSpot, or similar)
- Project management tools (Asana, Monday.com , or similar)
- Reporting and dashboard tools (Google Looker Studio or similar)
- Remote collaboration tools (Slack, Zoom, or similar)
- It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
- We connect top talent with vetted employers, competitive pay, and real growth opportunities.