hirelikeme
ElevenLabsElevenLabs

Billing Operations Manager

6d ago
USARemote
ElevenLabsElevenLabs

Billing Operations Manager

6d ago
USARemotebilling

Manage and oversee billing operations to support business functions.

Responsibilities

  • ElevenLabs is scaling fast – new enterprise customers, new products, new markets. The Billing Operations Specialist is the person who makes sure every deal that closes is reflected correctly in our systems.
  • This is an operational ownership role, sitting at the intersection of Sales, Customer Success, Finance, and Engineering – responsible for the full billing lifecycle of our enterprise accounts, from provisioning a new customer on day one to cleanly closing out a churned account. You'll resolve discrepancies before customers notice them, catch configuration drift before it becomes a revenue problem, and build the processes that make billing feel invisible to everyone else.
  • The ideal person is someone who is obsessive about accuracy, comfortable navigating ambiguity, and energized (not frustrated) by the complexity of managing billing at scale across hundreds of accounts.
  • Provisioning
  • Translate closed-won deals from Salesforce into correctly configured subscriptions in our billing platforms, such as Stripe – pricing plan, billing interval, contract start date, trial periods, discounts
  • Own the reconciliation between executed order forms and what's been requested for provisioning; work with Sales and Legal to resolve any gaps
  • Partner with Engineering to identify automation opportunities and build guardrails that make provisioning faster and more accurate over time
  • Subscription & account management
  • Process mid-cycle changes and manage renewal mechanics – upgrades, downgrades, seat changes, plan switches, and so on.
  • Handle offboarding cleanly: close subscriptions, issue final invoices or credits, ensure no residual billing
  • Resolve invoice discrepancies raised by customers or flagged by the Customer Success team – incorrect amounts, missing credits, misapplied discounts
  • Revenue integrity
  • Run periodic audits of active subscriptions to verify billing matches contracted terms
  • Identify and remediate ghost subscriptions, duplicate customers, and orphaned invoices
  • Support month-end and quarter-end close by reconciling billing platforms with Finance's records
  • Surface pricing or configuration anomalies to relevant teams.

Conditions

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
  • Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
  • Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Other

  • ElevenLabs is an AI research and product company transforming how we interact with technology.
  • We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:
  • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
  • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
  • ElevenAPI gives developers access to our leading AI audio foundational models.
  • Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
  • Excellence everywhere: Everything we do should match the quality of our AI models.
  • Global team: We prioritize your talent, not your location.
  • This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in EST, CST, or PST timezones is required.
  • #LI-remote
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