Customer Care Specialist HU

Other

• At Kifli , Customer Care is one of the reasons we’re a love brand . Customers regularly praise our service on social media — because we’re fast, human, and we actually care.
• As a Customer Care Specialist , you’ll be on the front line of that experience. You’ll help customers via phone, email and chat , handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped.
• You’ll represent a brand known for exceptional customer service — and help set the standard every day.
• You’ll work with real people and real situations — problem-solving, not scripts.
• You’ll handle both inbound and outbound communication, not just replies.
• You’ll join a team that supports each other and takes pride in doing things properly.
• Communicate with customers through email, phone and chat (inbound and outbound)
• Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
• Help customers when something goes wrong — late orders, delivery issues, complaints
• Provide accurate information about products and services
• Capture customer feedback and share it to improve our service
• Use your authority to compensate complaints with credits within defined limits
• Contribute to a positive team atmosphere — Customer Care is a team sport
• Experience from customer service or customer-facing roles
• Hungarian is a must (advanced level) — written and spoken
• English is needed (written and spoken)
• Strong communication skills and a naturally customer-oriented approach
• Stress resilience and the ability to handle conflict situations calmly
• Quick learner, comfortable with basic tools (Google Workspace)
• You can think outside the box and find the best solution for the customer
• Willingness to work in shifts is required , the role includes working on weekends What we offer Fair pay – competitive fixed salary, no politics or hidden bonuses.
• Good food every day – free fruit, snacks, coffee & soft drinks, plus Kifli Premium Membership with 10% cashback on every purchase.
• Life, not just work – unlimited paid vacation to recharge when you need it.
• Real growth – Kifli is growing fast, and so can you. Take ownership, learn, and make an impact every day.
• Recognition & team spirit – your work is seen and appreciated; we celebrate together, from warehouse to HQ.
• Dog Friendly Office
• Movement & well-being – stay active with company challenges and use your SZÉP card for health, leisure, or food benefits.
• Little extras – free parking, supportive colleagues, and a friendly, down-to-earth team culture. #Kifli