Eye Security
Customer Success Manager - DACH Market (m/f/x)
1mo ago
EuropeRemotecustomer relationship management
Manage a strategic customer portfolio in cybersecurity, driving retention and growth for Eye Security clients in the DACH market.
Requirements
- You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
- You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.
- You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
- You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.
- You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.
Conditions
- A meaningful mission: protect organizations across Europe from real-world cyber threats.
- A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.
- Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
- Full ownership of a strategic function in a high-growth cybersecurity scale-up.
- Weekly lunches (NL) and Thursday socials to stay connected.
- A generous time-off policy, including wellbeing and volunteering days.
- Ready to take ownership, bring ideas to life, and inspire others? We’d love to hear from you. Apply now and become part of our mission at Eye Security.
Other
- Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally.
- We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players.
- At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients.
- As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions.
- You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.
- Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
- Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
- Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
- Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
- Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.