Every Io
Customer Success PM
2mo ago
30000 –45000 USD / yearWorldwideMiddleproduct_managementtechnical_account_managementcustomer_successonboardingsupportautomation
Hybrid role combining customer success and product management to drive customer success and product improvements for back-office operations platform.
Requirements
- Bachelor's degree in a technical field or equivalent professional experience.
- Passion for delivering exceptional customer experiences and driving continuous product improvement.
- Strong understanding of software development lifecycles and product management methodologies (or willingness to learn)
Conditions
- Be part of a mission-driven startup solving real problems for founders
- Work alongside experienced builders in a low-ego, high-ownership environment
- Competitive comp + meaningful equity
- Great health benefits, flexible hours, generous PTO
Other
- At Every we're reimagining back-office operations for startups. Our platform simplifies finance, compliance, HR, and more - helping founders stay focused on building, not paperwork. We offer everything a startup needs in one place: Banking, Cards, Bill Payments, Bookkeeping, Tax, HR, Payroll, and Benefits-all with 10x better workflows using AI. We're a Series A startup backed by YC and Redpoint Ventures (Instacart, Stripe, Ramp), growing fast, and building a world-class team.
- We're looking for a hybrid Customer Success expert to join our team. This role combines technical account management and product management responsibilities. In this position, you will play a pivotal role in ensuring customer success while driving continuous product improvements and automation.
- Customer Success (75% initially):
- Act as the primary technical point of contact for an assigned portfolio of customers.
- Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions.
- Provide expert-level technical support, troubleshooting, and issue resolution for existing customers.
- Develop a deep understanding of customer needs, challenges, and desired outcomes.
- Collaborate closely with cross-functional teams to advocate for customer requirements.
- Product Design and Management (25% initially):
- Analyze customer feedback, usage data, and support tickets to identify areas for product improvement and automation.
- Work closely with engineering teams to design and implement features that streamline customer onboarding and address recurring issues across our back-office offerings.
- Continuously evaluate and enhance product documentation, training materials, and self-service resources.
- Contribute to the product roadmap by prioritizing and defining requirements that enhance customer experiences.
- Over time, as you successfully automate customer onboarding and issue resolution processes, the allocation of responsibilities will shift:
- Customer Success responsibilities will decrease to 25%.
- Product Design and Management responsibilities will increase to 75%.