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ElevenLabsElevenLabs

IT Support

1mo ago
EuropeRemote
ElevenLabsElevenLabs

IT Support

1mo ago
EuropeRemote

Providing IT support in an AI research and product company.

Responsibilities

  • We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.
  • Device lifecycle management : assist with laptop procurement, setup, returns, and secure wiping
  • Office IT support : provide on-hand support to our colleagues in our London office
  • AV support : ensure meeting rooms and AV equipment are running reliably
  • End-user support: handle inbound support requests and be a friendly first point of contact for the team
  • Onboarding : run IT onboarding calls for new joiners
  • New IT projects : contribute to Tech Ops initiatives
  • Automation and tooling : build automations and Slack bots to streamline repetitive work
  • Documentation : write and maintain clear internal IT documentation and guides

Requirements

  • A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
  • Strong organisational skills and a proactive mindset
  • Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
  • A willingness to learn new tools and technologies quickly
  • Clear written and verbal communication skills

Nice to have

  • Prior experience in a high growth / startup environment
  • Experience in a customer or public-facing role
  • Familiarity with bash scripting

Conditions

  • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
  • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
  • Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
  • Co-working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
  • At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:
  • Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
  • Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
  • We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
  • Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.

Other

  • ElevenLabs is an AI research and product company transforming how we interact with technology.
  • We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:
  • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
  • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
  • ElevenAPI gives developers access to our leading AI audio foundational models.
  • Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
  • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
  • Excellence everywhere: Everything we do should match the quality of our AI models.
  • Global team: We prioritize your talent, not your location.
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