Dialogueai
Insights Strategist
6mo ago
USA
Partnering with customers to run qualitative research studies on Dialogue platform, advising on study design, interpreting insights, and influencing research tool development.
Responsibilities
- The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue—while also feeding real-world research learnings back into the product.
- You’ll help customers design strong studies, interpret insights, and get real value from Dialogue, while shaping how the platform encodes research best practices over time.
- This role is ideal for someone who:
- Has run real qualitative studies
- Loves working directly with customers
- Wants to influence how research tools are built—not just used
Nice to have
- Experience in a fast-moving startup or SaaS environment
- Background in UX research, consumer insights, or mixed methods
- Familiarity with research platforms (UserTesting, Dovetail, Maze, etc.)
- Interest in AI-powered tools and workflows
- Experience turning research into repeatable systems or templates
Other
- Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage
- Advise customers on study design, question framing, participant selection, and synthesis
- Review studies and outputs to ensure research quality and methodological rigor
- Help customers translate insights into clear, actionable takeaways
- Support renewals and expansions by driving visible customer value
- Identify patterns in how customers run studies and where they get stuck
- Translate qualitative research best practices into platform guidance, defaults, and workflows
- Partner with Product and Engineering to refine Dialogue’s research frameworks
- Help define what “great research” looks like inside the platform
- Contribute to templates, playbooks, and internal research standards
- Create customer-facing resources (best practice guides, example studies, frameworks)
- Support Sales and Marketing with research-informed narratives and examples
- Provide feedback loops on customer needs, objections, and wins
- 2+ years of hands-on qualitative research experience (UX, consumer, product, or market research)
- Experience designing and moderating interviews, concept tests, or usability studies
- Strong understanding of qualitative research fundamentals and best practices
- Comfort working directly with customers and stakeholders
- Clear written and verbal communication skills
- You’ll directly shape how customers experience Dialogue
- You’ll influence how qualitative research best practices are embedded into an AI product
- You’ll work across customers, product, and leadership
- You’ll help define a new category of AI-native research workflows
- A researcher who wants to stay close to the craft—but have broader impact
- A customer-facing research partner who enjoys teaching and advising
- Someone excited to help define the future of qualitative research tooling