Dash0
Regional Manager, Customer Experience and Success
4mo ago
250000 –300000 USD / yearUSASeniorRemotecustomer successtechnical engagementteam developmentaccount management
Senior leadership role managing technical customer function and lifecycle in the US region for Dash0.
Responsibilities
- Dash0 is growing rapidly in the US market and we're looking for a Regional Manager, Customer Experience and Success to own the technical customer function across the region. This is a senior leadership position combining regional strategy, team development, and direct customer engagement.
- At Dash0, Customer Experience and Success encompasses the full customer lifecycle — from initial technical engagement through proof of concept, commercial close, onboarding, and long-term adoption. There is no handover between teams; your organization maintains continuity of technical ownership across all stages. You'll serve as the principal technical interface between the US field organization and Dash0's global Product and Engineering teams.
- Define and execute the Customer Experience and Success coverage model for the US region, aligned with global Sales and go-to-market objectives.
- Recruit, onboard, and develop Customer Experience and Success professionals, establishing clear standards for technical excellence and structured coaching.
- Personally manage complex enterprise accounts through the full engagement cycle — proof of concept, commercial close, and into production adoption.
- Monitor performance metrics across the full customer lifecycle — technical win rates, POC conversion, onboarding velocity, adoption depth, and retention.
- Serve as the senior technical escalation point for the regional team on complex architectural, commercial, or organizational challenges.
- Partner with Enterprise Account Executives on account strategy, ensuring Customer Experience and Success contributes as an equal function throughout the engagement.
- Act as the primary technical liaison between the US field organization and Dash0's global Product and Engineering teams.
- Own capacity planning for the function, including headcount forecasting, hiring timelines, and coverage gap analysis.
Requirements
- 5+ years of experience in Solutions Architecture, Sales Engineering, or Customer Success, including at least 2 years leading a technical customer-facing team.
- Deep expertise in observability, distributed systems, or cloud-native infrastructure, with specific proficiency in Kubernetes and OpenTelemetry.
- Proven success in complex enterprise proof-of-concept engagements, with the ability to guide customers through to sustained adoption.
- Ability to engage credibly with both engineering stakeholders and executive decision-makers, adapting communication style accordingly.
- A disciplined approach to hiring and a demonstrated commitment to developing direct reports.
- Prior experience in an early-stage or high-growth environment, with the ability to build structure and process from scratch.
Nice to have
- Practical experience with OpenTelemetry instrumentation, collector configuration, or telemetry pipeline design.
- Background in site reliability engineering, platform engineering, or DevOps.
- Experience engaging technically or commercially with Datadog, New Relic, Dynatrace, or Honeycomb.
Conditions
- Competitive salary & meaningful equity participation — you'll own part of what you're building
- Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich
- €60/month phone & internet allowance
- Location-specific benefits
- Collaborative, fast-moving team culture with a builder mindset
- Clear path for career growth and development
- Direct access to founders and leadership
Other
- Join Dash0 and help us define the future of observability. We are OpenTelemetry-native, building a delightful, simple, and AI-centric platform that eliminates vendor lock-in and meaningless toil. Shape a product that developers love—all with transparent pricing and cost-control built in.
- This is a unique opportunity to help build a generational company. Dash0 is backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures and led by a founding team with decades of experience in observability. We're in the middle of a massive growth phase after our Series B — and we're just getting started.
- If you're looking for a place where a great product meets great people, where momentum is real and your impact is visible from day one — this is it.