Trust & Safety Associate

Other

• As our next Trust & Safety Associate, you’ll play a key role in helping us build the UK’s go-to home improvement marketplace. From vetting and verifying every tradesperson who joins our platform to maintaining the trust and quality standards our customers rely on, your work will help ensure homeowners can connect with skilled, reliable professionals with confidence. By safeguarding the integrity of our marketplace , your work will help millions of homeowners find the right tradesperson for the job - fast, fair, and without the faff.
• Vetting and verifying tradespeople to ensure only high-quality, trustworthy professionals join the platform.
• Delivering a fair, efficient, and customer-focused review process that drives confidence for homeowners and trades alike.
• Spotting ways to improve our Trust & Safety processes and putting ideas into action.
• Collaborating with Customer Support, Commercial, Product, and Operations teams to solve problems and improve outcomes.
• Investigating risks, identifying patterns, and helping protect the integrity of the marketplace.
• Making sure every interaction leaves customers and tradespeople feeling confident in Checkatrade.
• It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
• Experience in Trust & Safety, customer operations, fraud prevention, quality assurance, compliance, or a similar field or a genuine eagerness to learn.
• A collaborative, roll-up-your-sleeves attitude and a willingness to get stuck in.
• Strong communication skills, good judgement, and a natural curiosity to investigate and solve problems.
• Confidence working with systems, internal tools, and digital platforms, or the ability to pick them up quickly.
• Great attention to detail and the ability to make fair, consistent decisions.
• A passion for helping create a trusted marketplace where customers and tradespeople can thrive.
• Competitive salary + annual bonus
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week’s paid charity leave and much more!
• Screening call with one of our Talent Acquisition Partners
• 1st stage interview with the hiring manager
• 2nd Stage interview with hiring manager + Senior
• If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
• Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
• At the moment, this role isn’t open to visa sponsorship applications.
• About us We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
• We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.