Operations Associate (Checkatrade Express)

Other

• As our next Operations Associate (Checkatrade Express) , you’ll sit at the centre of how one of our fastest-growing products evolves - helping shape the experience for both customers and trades, and driving the next phase of growth.
• You’ll be working on Checkatrade Express, a newer, high-growth part of the business focused on making it faster and easier for customers to book everyday home services. It’s early, it’s scaling quickly, and there’s a huge opportunity to build something meaningful from the ground up.
• Owning key areas of supply health - making sure we have the right trades, in the right places, at the right time to meet growing demand
• Building frameworks and processes from scratch to support trade acquisition and quality as we scale
• Working across product, data and operations to turn ideas into live features and improvements on the platform
• Getting stuck into whatever problems need solving - whether that’s launching new services, improving supply, or fixing something that isn’t working
• Collaborating closely with product managers, engineers and operators to push projects over the line
• Using data to spot patterns, identify opportunities and help the team focus on what matters most
• Helping shape how Checkatrade Express grows - contributing to strategy, not just execution
• It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:
• Strong analytical thinking and comfort working with data (Excel essential, BI tools a bonus)
• A proactive mindset - you ask questions, spot opportunities and take ownership
• Clear communication skills and the ability to work across teams
• Comfort operating in a fast-paced, changing environment where priorities can shift quickly
• A genuine curiosity for how things work and how they can be improved
• Early experience (or strong interest) in consulting, tech, startups or similar high-performance environments
• An interest in using AI and automation to work smarter and scale your output
• Ambition, drive and a willingness to get stuck in and learn quickly
• Competitive salary + annual bonus or commission (role dependent)
• Employee Share Program
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week’s paid charity leave and much more!
• Screening call with one of our Talent Acquisition Partners
• 1st Stage interview with the hiring manager focused on your experience
• 2nd Stage interview with colleagues you will work alongside
• Final interview which includes a case study presentation to 2-3 colleagues including the hiring manager
• If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box
• Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
• About us We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
• We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.