Coderabbit
Enterprise Field Engineer – Post-sales
2mo ago
USAimplementationonboardingtechnical support
Post-sales technical advisor ensuring successful onboarding and implementation for enterprise customers.
Responsibilities
- Lead technical onboarding and implementation for new customers, ensuring a smooth and successful deployment of the CodeRabbit platform
- Translate customer requirements into implementation plans, configurations, and best practices tailored to their environment
- Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments
- Deliver customer trainings, workshops, and enablement sessions to drive adoption and long-term success
- Conduct regular configuration and architecture reviews to ensure customers are leveraging CodeRabbit effectively and following best practices
- Act as a technical escalation point for complex issues, partnering with Support, Product, and Engineering teams to drive timely resolution
- Proactively identify opportunities to improve customer outcomes, performance, and usage of the platform
- Provide structured feedback to Product and Engineering based on customer usage, challenges, and feature requests
- Stay abreast with industry trends and emerging technologies in AI-powered development tools and platforms
- Contribute to internal documentation, implementation playbooks, guides, and best practices
- Partner closely with pre-sales teams to ensure a seamless transition from sales to onboarding and ongoing success
Nice to have
- Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g., Terraform), CI/CD tools (e.g., GitHub Actions)
- Experience supporting production environments and handling technical escalations
- Experience designing or reviewing system architectures in enterprise environments
- OTE for this role is $200k-260k. Actual salary will be based on job-related skills, experience, and location.
Other
- CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
- The Enterprise Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Enterprise tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit.
- This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.
- 5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment
- Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements
- Experience working with diverse stakeholders, from technical teams to business leaders
- Strong organizational skills and ability to manage multiple customer engagements simultaneously
- Strong experience with software development tools and platforms
- Comfortable working with command line tools and debugging technical issues
- Knowledge in cloud platforms (AWS, GCP or Azure)
- Excellent communication and interpersonal skills
- Strong sense of ownership, self-motivation and eagerness to solve problems and improve customer outcomes
- Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing