Campfire
Head of Implementations
1mo ago
220000 –300000 USD / yearUSAHead
Lead and scale the customer onboarding team, owning the implementation methodology and serving as a bridge between Sales, Product, and Customer Success.
Responsibilities
- We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success.
Nice to have
- CPA or equivalent accounting credential
- Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience
- Experience building or scaling an implementation function in a high-growth startup environment
- Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting
Other
- Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model.
- Hire, develop, and retain a team of Implementation Managers across a range of experience levels
- Set performance standards, run structured 1:1s, and create clear career paths within the implementation function
- Build a culture of accountability and continuous improvement on your team
- Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success
- Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale
- Drive down time-to-value without sacrificing quality or customer experience
- Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close
- Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap
- Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention
- Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization
- Identify bottlenecks, iterate on process, and report on implementation health to leadership
- 10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role
- Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent
- Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) — you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration
- Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire
- Strong project management instincts — you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned
- Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams
- Your team consistently delivers implementations on time and customers go live with confidence in Campfire
- You've documented the playbook and created training materials that make it easy to onboard new IMs
- You've reduced average time-to-live without increasing post-launch support burden
- You're a trusted partner to Product — your field insights are actively shaping the roadmap
- Customers who graduate from implementation are set up for long-term success
- This position is based in San Francisco, CA and is an in-office role.