Customer Success Manager

Other

• Broccoli AI is building the AI operating system for home service businesses .
• We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work .
• Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.
• We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built.
• Today:
• Hundreds of contractors use Broccoli to run their front office
• We’ve grown from $0 → millions in ARR in under a year
• We’re trusted by both single-location operators and large multi-location groups
• Raised $25M+ from Khosla Ventures and YC
• This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.
• Own a portfolio of customers (SMB → enterprise)
• Drive adoption and usage of Broccoli’s AI agents
• Identify and execute expansion opportunities : More call volume
• More products (inbound, outbound, QA, etc.)
• More locations
• Monitor account health using data (usage, bookings)
• Run onboarding and ensure fast time-to-value
• Work closely with product + engineering to improve outcomes
• You’re comfortable with data and metrics
• You can quickly understand what’s working vs not
• You don’t wait for instructions — you figure things out
• You think in workflows and outcomes, not tasks
• You use tools like Claude to move faster and automate work
• You look for leverage in everything you do
• You understand your job is to grow accounts, not just support them
• You’re comfortable identifying and pushing upsells
• You care about customer outcomes — revenue, bookings, efficiency
• You’re willing to push customers to change how they operate
• Your accounts expand consistently
• High product adoption and usage across customers
• Low churn, high NDR
• Customers see clear ROI from Broccoli
• You manage more accounts over time without losing quality (through systems + AI)
• Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.