Bobyard
Customer Enablement Specialist
1mo ago
80000 –100000 USD / yearUSAintercomloom
Responsible for customer support, creating educational content, and building systems to simplify complex workflows in construction tech.
Responsibilities
- We're looking for a Customer Enablement Specialist who turns complex workflows into simple, clear experiences.
- You'll be the front line for our users. Part support, part teacher, part systems builder.
- If you're energized by construction tech, love creating content, and enjoy making technical tools feel obvious, you'll thrive here.
- Own Intercom. Respond to customer questions, troubleshoot fast, and close the loop with empathy.
- Build our Knowledge Center and LMS. Create short Looms, guides, and articles that answer questions before they're asked.
- Scale support with systems. Find repetitive work and kill it with automations, templates, and AI.
- Close the feedback loop. Partner with Product and Engineering to log bugs, document feedback, and track fixes.
- Enable GTM. Support Sales and CS with product demos, feature deep dives, and competitive insights.
- Ship releases. Write changelogs, publish feature announcements, and make sure customers know what's new.
- Know our users cold. Build deep expertise in our platform and how estimators and landscape professionals get value.
Requirements
- 2+ years in a customer-facing role. Customer Support, Enablement, or Success preferred.
- Excellent written and verbal communicator. You can explain technical topics clearly without jargon.
- Proficient with Intercom or similar chat tools, plus documentation or LMS tools, and Loom or screen recording.
- Excited to work in a fast-paced startup where processes are still being built.
Conditions
- Base $80k - $100k + equity. Full-time.
- Comp Philosophy
- We pay to win. Bobyard targets competitive top-of-market compensation because we hire people who ship and drive real impact — and we aim to reward that, including through variable pay tied to performance. Individual compensation is determined by role, experience, and contribution, at Bobyard's discretion.
Other
- About Bobyard
- Construction is a $13T industry that builds the world. It's also decades behind on software.
- The worst bottleneck? Cost estimates. Takeoffs are still done by hand. Estimators spend days measuring and counting materials from drawings. It's tedious, slow, and one error can cost millions.
- We use CV + NLP to read drawings like an expert estimator, but 10x faster with fewer mistakes. We're turning the most painful part of pre-construction into software.
- We're a lean, elite team backed by 8VC, Primary, and Pear. Most of the work and upside is still ahead. We're building next-gen software for the built world.
- Join a fast-growing AI startup transforming how construction estimating gets done.
- Report to Head of Post-Sales and work side by side with Engineering and Product to shape customer experience from the ground up.
- Clear path to grow into CSM or CS Operations as we scale.
- We build together, in person in San Francisco.