Vizcom
Senior Platform & Reliability Engineer (SRE)
4mo ago
USASeniorRemotekubernetesreacttypescriptnodepostgresqlredisbullmq
Lead and ensure platform stability, reliability, and resilience at Vizcom with hands-on technical ownership of service reliability and infrastructure.
Conditions
- $200,000 – $250,000 base salary + meaningful equity
- What You’ll Own
- Reliability bar: Set and enforce SLIs/SLOs/error budgets for critical user flows.
- Production architecture resilience: Drive failure isolation across API, workers, queues, and dependencies so one subsystem cannot take down core access.
- Kubernetes runtime reliability: Define probe contracts, rollout/rollback standards, graceful shutdown behavior, scaling/resource policies, and startup safety.
- Queue + job safety (BullMQ/Redis): Own poison pill containment and workload isolation.
- Incident command quality: Lead Sev1/Sev2 response end-to-end (containment, communications, technical direction, RCA, corrective action execution).
- Reliability operating system: Own observability quality (signals over noise), on-call effectiveness, runbooks, and postmortem discipline.
- Release safety authority: Gate risky deploys and enforce reliability guardrails when production health is at risk.
Other
- Agency Notice: We are not currently working with recruiting agencies for this role. Please do not contact Vizcom employees regarding this position. Any resumes submitted without a prior agreement will be considered unsolicited.
- Vizcom is a visual creation platform that combines modern web tooling with AI-powered workflows. Our stack includes React/TypeScript frontend, Node/Koa + PostGraphile API services, PostgreSQL, Redis, BullMQ queues, and Kubernetes-based production infrastructure.
- We’re hiring a senior owner of stability and infrastructure to ensure the platform is reliable, fast, and resilient as we scale.
- Own service reliability end-to-end: prevent incidents, reduce blast radius when failures happen, and lead fast, high-quality recovery when production degrades. This is a hands-on technical leadership role with authority to set reliability standards and enforce production guardrails.
- Calm, structured incident commander under pressure.
- Thinks in failure modes and blast radius by default.
- Pragmatic: can stabilize quickly, then implement durable fixes.
- High ownership and strong written communication.
- Establish baseline reliability metrics and identify top platform risks.
- Tighten incident response mechanics (roles, comms cadence, runbooks, status updates).
- Deliver high-impact hardening fixes across probes/startup paths/queue safety.
- Publish a prioritized 6–12 month reliability roadmap with clear ownership and milestones.
- If possible please include one incident you personally led and send to
- 1) what failed,
- 2) how you contained it,
- 3) what permanent fixes you shipped, and measured.