Sevaro
Manager of Clinical Operations and Quality - RN Required
1mo ago
USAMiddleRemoteproject managementquality managementtelehealth
Manage and optimize clinical operations and quality in telehealth programs for neurological care.
Requirements
- Active RN License required.
- Bachelor’s degree in Nursing, Healthcare Administration, or a related clinical field.
- Minimum 3–5 years of experience in clinical operations or healthcare quality management, preferably within a stroke or neurology program.
- Minimum 2 years of demonstrated leadership or supervisory experience, with direct oversight of clinical or operational staff.
- Strong analytical, organizational, and communication skills with a proven ability to translate data into actionable improvement strategies.
- Ability to thrive in a fast-paced, fully remote work environment with a high degree of self-direction and professional accountability.
- Preferred
- Master’s degree in Nursing, Healthcare Administration, or a related field.
- Experience with Joint Commission accreditation processes, including survey preparedness and gap analysis.
- Experience with clinical accreditation processes and quality standards.
- Familiarity with telehealth workflows, teleneurology programs, and clinical documentation standards.
- Project management experience, including leading cross-functional or multi-site initiatives.
- Comfort with emerging healthcare technologies, including collaborative platforms and data analytics tools.
Conditions
- Competitive compensation
- Medical, dental, and vision insurance
- Short-term disability coverage
- PTO and company-paid holidays
- Fully remote work environment
- Technology equipment provided
- Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide.
- Collaborative, mission-driven culture focused on patient outcomes and operational excellence
Other
- Sevaro is redefining neurology care through cutting-edge technology, data, and AI-driven innovation. As a leading provider of tele-neurology services, we partner with hospitals nationwide to deliver immediate, expert stroke and neurological care.
- We are a mission-driven, high-growth company leveraging automation, data intelligence, and emerging technologies to improve outcomes, expand access, and transform how care is delivered.
- The Manager of Clinical Operations & Quality plays a critical role in supporting and optimizing Sevaro’s telehealth programs nationwide. Reporting to the Director of Clinical Operations & Quality, this individual will lead implementation initiatives, drive quality improvement efforts, and support the ongoing operational success of both new and existing hospital partners.
- This role requires a highly organized, relationship-driven professional who thrives in a fast-paced healthcare environment and is passionate about improving stroke and neurological care delivery through innovation, collaboration, and operational excellence.
- Lead and manage telehealth implementation projects from kickoff through go-live.
- Develop and maintain project plans, timelines, workflows, and implementation documentation.
- Coordinate communication between internal teams and hospital stakeholders to ensure successful execution.
- Manage multiple implementation projects simultaneously while meeting deadlines and operational goals.
- Coordinate onsite implementation and training visits with hospital partners as needed.
- Support operational collaboration with physician recruitment, credentialing, and licensing teams when applicable.
- Monitor clinical quality metrics and maintain accurate, complete case documentation with timely clinician follow-up as needed.
- Identify and communicate operational issues to hospital partners in a timely manner.
- Review thrombolytic cases, identify process improvement opportunities, and initiate root cause analysis for performance outliers.
- Manage documentation requests from hospital partners and coordinate provider follow-up promptly.
- Escalate hospital concerns, case reviews, or operational issues appropriately for physician leadership review.
- Collaborate regularly with physician leads regarding ongoing quality initiatives and operational concerns.
- Prepare and report stroke quality metrics by site, provider, and organizational trends on a recurring basis.
- Participate in hospital stroke committee meetings and educational sessions.
- Coordinate educational lectures, mock drills, and Sevaro training initiatives.
- Assist in the development and maintenance of clinical workflows, protocols, and best practice guidelines.
- Support pre-implementation meetings and onboarding activities for new hospital partners.
- Review stroke alert workflows, protocols, and order sets for quality improvement opportunities.
- Contribute to clinical accreditation maintenance by ensuring workflows, documentation, and quality processes meet applicable standards.
- Fulfill on-call responsibilities as assigned to ensure continuity of operational support.
- Serve as a primary operational contact for Sevaro clinicians, addressing questions, concerns, and operational needs with appropriate escalation.
- Foster strong clinician relationships through responsive communication and operational support.
- Own the day-to-day operational relationship with hospital partners from implementation through ongoing program management.
- Coordinate onsite quality visits and service expansion initiatives.
- Collaborate with hospital leadership and clinical teams to optimize telehealth workflows and patient care outcomes.
- Provide educational resources and operational support to ensure successful program utilization.