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Positive Development

Bilingual Intake Coordinator (English/Spanish) (CT 10-7PM)

1w ago
60000 –65000 USD / yearUSAMiddleRemote
Positive Development

Bilingual Intake Coordinator (English/Spanish) (CT 10-7PM)

1w ago
60000 –65000 USD / yearUSAMiddleRemotedocumentation coordinationeligibility verificationclient onboarding

Coordinate client intake and onboarding processes in a bilingual English/Spanish healthcare environment.

Requirements

  • Required
  • · 3+ years of experience in healthcare, behavioral health, developmental services, care coordination, or a similar high-volume service environment.
  • · Experience working within large, multi-site systems or complex operational environments.
  • · Demonstrated success managing high caseloads, competing priorities, and rapid turnaround expectations.
  • · Strong understanding of healthcare intake processes, insurance workflows, and documentation requirements.
  • · Excellent verbal and written communication skills; ability to communicate with empathy, professionalism, and clarity.
  • · High proficiency with CRM platforms, intake systems, and workflow management tools.
  • · Strong organizational skills with keen attention to detail and accuracy.
  • Preferred
  • · Experience supporting autistic individuals or families in developmental, behavioral health, or therapeutic settings.
  • · Knowledge of payer requirements, authorizations, and eligibility processes in healthcare or human services.
  • · Experience working in a growing or evolving organization where processes are being continuously refined.
  • · Bilingual proficiency is preferred.

Other

  • Position Title: Bilingual Intake Coordinator (Spanish)
  • Timezone: MT/CT
  • Reports To: Director, Client Engagement Direct Reports: None Status: Full-Time, Salary ($60k-$65K)
  • Position Summary: The Bilingual Intake Coordinator plays a critical role in ensuring families experience a warm, efficient, and well-supported introduction to services at Positive Development. As a key member of the Client Engagement team, this role manages high‑volume client onboarding activities—including verification, documentation coordination, and early-stage family communication.
  • This is not an entry-level position. The Intake Coordinator must bring significant experience in healthcare, behavioral health, or human services systems, with a proven ability to execute complex workflows, manage caseloads, and operate effectively within a dynamic, multi‑disciplinary environment. The ideal candidate excels in balancing compassionate communication with precision, urgency, and strong operational judgment.
  • Working under the leadership of the Director of Client Engagement, the Intake Coordinator ensures that every new family receives accurate information, timely responses, and a seamless transition from initial inquiry through ongoing service readiness.
  • Key Responsibilities: Intake Processing & Client Onboarding
  • · Manage the intake process for incoming clients, including referral review, documentation collection, eligibility verification, system entry, and scheduling of initial services.
  • · Process large volumes of referrals with a high degree of accuracy, prioritization, and timeliness.
  • · Maintain a professional, supportive, and informed communication style with families, caregivers, and referring providers.
  • · Ensure all regulatory, clinical, and operational documentation requirements are met before client’s services begin.
  • · Accurately track client onboarding status, follow-ups, and outstanding needs across multiple platforms.
  • · Collaborate with other team members to ensure smooth handoffs and readiness for ongoing services.
  • Client Experience & Communication
  • · Provide clear expectations and guidance throughout the onboarding journey.
  • · Deliver consistent, high-quality communication across phone, email, and system messages.
  • · Support families in navigating paperwork, insurance requirements, and pre-service tasks.
  • · Escalate complex or sensitive client needs to the Director of Client Engagement or Clinical leadership as appropriate.
  • Data Accuracy & Workflow Management
  • · Maintain exceptional data quality across CRM, intake systems, and operational tracking tools.
  • · Conduct regular reviews of intake information to ensure completeness, accuracy, and compliance.
  • · Identify workflow inconsistencies or delays and surface opportunities for improvement.
  • · Adhere to established turnaround times for referral processing, documentation completion, and client response times.
  • Cross-Functional Collaboration
  • · Partner with Inbound Engagement, Central Scheduling, and Clinical teams to facilitate smooth onboarding flows.
  • · Communicate proactively with internal stakeholders regarding client readiness, potential barriers, and caseload priorities.
  • · Support cross-functional initiatives aimed at reducing onboarding delays and improving overall client engagement.
  • Positive Development is the leading provider of developmental autistic services, committed to expanding access to high-quality, evidence-based care. We are focused on scaling our model, improving clinical outcomes, and optimizing our workforce to deliver exceptional client experiences.
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