Bunch
Senior Key Account Manager (f/m/d)
3w ago
EuropeSeniorRemotecustomer successaccount managementstakeholder management
Manage strategic customer relationships to drive retention, expansion, and exceptional service in private markets.
Responsibilities
- Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth.
- In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.
- Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
- Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
- Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
- Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management.
- Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
Requirements
- 4+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
- Hands-on experience in a private equity or venture capital environment — specifically in fund operations, investor services, or fund administration
- Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
- Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
- Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
- Proficiency in English and German
Conditions
- Competitive salary
- Customizable benefits package (wellbeing, sport, mobility, food, and more)
- 28 days of vacation, plus 2 company days and local public holidays
- Remote-flexible hybrid (3 days/week in office)
- Up to 4 remote calendar weeks a year
- A great tech and work setup
- Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains
How to apply
- People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations.
- Deep-Dive Interview (30 min): Explore the role, your experience, and how your journey aligns with our mission.
- Practical Interview (45 min): Demonstrate your approach to Account Management and communication.
- Final two part stakeholder interview (60 min): first with our VP of Operations and second with one of our Co-founders to ask questions and get to know our leadership.
Other
- bunch is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you.
- To expand our core team, we are seeking a passionate and driven Senior Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.
- bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management.
- We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it.
- ____ At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants.
- We process personal data in line with applicable laws (including GDPR). See our Privacy Policy for details on your rights and how to reach us.