Riveron
Director - Salesforce Delivery Lead
1mo ago
WorldwideDirectorRemotesalesforce
Lead and scale the offshore Salesforce delivery capability ensuring high-quality project execution and operational excellence.
Requirements
- 15+ years of Salesforce experience, including:
- Large-scale program delivery
- Technical leadership and architecture oversight
- Delivery governance and operational leadership
- 5+ years leading offshore delivery organizations or large distributed teams.
- Proven track record of:
- Owning delivery across multiple engagements
- Building scalable delivery organizations
- Driving operational excellence
- Improving delivery quality and predictability
- Managing margins, utilization, and delivery KPIs
- Establishing accountability-driven delivery cultures
- Deep Salesforce expertise, including:
- Apex
- LWC
- Flow
- Data architecture and security
- Multi-cloud implementations
- Integration frameworks (REST/SOAP, MuleSoft, Boomi, etc.)
- Strong understanding of:
- End-to-end business processes (Lead-to-Cash, Quote-to-Cash, etc.)
- Enterprise delivery governance
- SDLC and release management
- Quality assurance methodologies
- Global delivery models (onshore/offshore)
Other
- Riveron is seeking a Director, Salesforce India Delivery Lead to lead and scale our offshore delivery capability. This role is responsible for end-to-end delivery performance across Salesforce engagements, including execution quality, operational rigor, resource strategy, governance, and alignment to commercial objectives.
- This leader will serve as the primary owner of offshore delivery outcomes, ensuring projects are delivered with consistency, predictability, accountability, and exceptional quality while partnering closely with onshore leadership to support growth, scalability, client trust, and margin objectives.
- At this level, the role extends beyond project delivery into delivery model design, organizational leadership, operational excellence, technical governance, quality assurance, innovation, and the development of a culture rooted in accountability, ownership, and continuous improvement.
- This individual will play a critical role in ensuring Riveron’s offshore Salesforce organization operates with discipline, transparency, innovation, and a commitment to delivering high-quality outcomes that clients can depend on.
- You think in terms of systems, scalability, governance, and long-term operational excellence — not just projects.
- You can scale teams without sacrificing:
- Quality
- Accountability
- Delivery rigor
- Client trust
- Engineering standards
- You balance:
- Delivery excellence
- Commercial outcomes
- Team development
- Operational discipline
- Client satisfaction
- You proactively identify and resolve:
- Delivery bottlenecks
- Skill gaps
- Quality concerns
- Process inefficiencies
- Governance weaknesses
- Operational risks
- You lead with accountability, transparency, urgency, and professionalism.
- You operate comfortably at both:
- Executive level (strategy, reporting, organizational leadership)
- Ground level (delivery execution, technical challenges, team leadership)
- You create environments where teams take ownership, deliver responsibly, and continuously raise the bar on quality and execution excellence.
- Own delivery outcomes across multiple concurrent Salesforce engagements with full accountability for execution quality, predictability, and client satisfaction.
- Ensure alignment to:
- SOW commitments (scope, timeline, budget)
- Quality standards and delivery governance expectations
- Client expectations and measurable business outcomes
- Internal operational and financial objectives
- Drive predictability and discipline in delivery execution, including:
- Accurate forecasting
- Proactive risk management
- Dependency management
- Resource planning
- Margin protection
- Delivery transparency and reporting
- Establish a culture of accountability where delivery commitments are clearly owned, tracked, and executed with urgency and professionalism.
- Act as the primary escalation point for delivery issues, ensuring rapid resolution, clear communication, root-cause analysis, and corrective action planning.
- Hold teams accountable to delivery standards, timelines, engineering practices, and quality expectations without compromising collaboration or team culture.
- Drive operational excellence through measurable KPIs, delivery scorecards, governance reviews, and continuous improvement initiatives.
- Define, mature, and continuously improve Riveron’s offshore delivery model, including:
- Team structure (COEs, specialization, capability alignment)
- Onshore/offshore collaboration framework
- Delivery governance processes
- Capacity and utilization planning
- Quality assurance and release management standards
- Build and scale high-performing teams across:
- Development
- Architecture
- QA and testing
- Functional consulting
- Release management and DevOps
- Ensure scaling efforts do not compromise delivery quality, engineering standards, accountability, or client experience.
- Establish repeatable delivery frameworks, accelerators, templates, and governance mechanisms that improve consistency, reduce risk, and increase delivery efficiency.