Mebe
Pediatrician Liaison Team Lead- ABA (San Diego only)
5d ago
70000 –75000 USD / yearUSALead
Lead and support a team of Pediatrician Liaisons in San Diego, overseeing outreach and operational workflows to drive referral development and marketing campaigns.
Requirements
- You take pride in your work, pay attention to the small details, and have a reputation for doing quality work. Above all, you firmly believe that quality care is synonymous with collaborative care."
- You value transparency and operate with candor and compassion. You inspire others to be their best selves.
- You love to weave fun and laughter into whatever you do. Making a positive impact is what drives you.
- You value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo.
- Experience in community outreach, referral development, or business development in ABA
- Strong organizational and coaching skills
- Experience supporting team training or mentorship
- Comfort using CRM such as Zoho and mapping tools such as Badger Maps
- Ability to balance team leadership responsibilities with personal outreach activities
- Strong communication and relationship-building skills
Other
- MeBe Family is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including ABA, Speech and OT.
- At MeBe Family, you’ll be offered more than a job. You’ll receive training and support to develop your career and grow as an individual. You’ll work with extraordinary team members who share a common goal, to help children with autism be their best selves. Your days will be filled with meaning and purpose.
- MeBe is seeking an energetic and results-driven Pediatrician Liaison Team Lead based in San Diego to support the performance, development, and onboarding of a small team of Pediatrician Liaisons while continuing to lead outreach efforts within their own assigned territories.
- This role helps ensure the Liaison team operates with strong organization, clear workflows, and consistent messaging while maintaining high-quality data and outreach standards that support successful referral development and marketing campaigns.
- The Liaison Lead works closely with the Business Development Specialist Lead to support new hire training, strengthen operational processes, and help the team consistently meet weekly performance goals.
- Team Leadership & Performance
- Operate as a player-coach, balancing direct team leadership with select personal outreach to stay close to the work
- Lead by example by consistently meeting your own weekly KPIs, with a clear focus on generating and growing referrals for MeBe’s ABA, Speech, and Occupational Therapy services
- Own overall Liaison team performance across assigned markets, including KPI attainment, consistency of execution, and quality of relationships built
- Proactively identify underperformance and drive clear, timely performance improvement plans
- Work closely with the BDS Lead to ensure monthly drop lists are completed on time by the BDS and shared with their Liaison.
- Escalate issues when blockers prevent Liaison from meeting their weekly drop quotas and see them through resolution.
- Provide coaching and support to help team members strengthen outreach effectiveness and territory management
- Plan, coordinate and project manage special events from planning through execution for sites based on need.
- Identify patterns across outreach efforts (what’s working / not working) and continuously refine messaging, drop strategy, and training content
- Partner with leadership to improve outreach strategy based on field insights
- Hiring & Selection
- Help define and uphold the hiring bar for Liaisons, ensuring new hires demonstrate strong relationship instincts, organization, and alignment with MeBe’s approach
- Participate in the interview and selection process for new Liaison hires
- Help evaluate candidates based on relationship-building ability, territory organization, and alignment with MeBe’s outreach approach
- Provide input to leadership on candidate fit and hiring recommendations
- New Hire Onboarding & Training
- Support onboarding and ramp-up for newly hired Liaisons
- Train new hires on core Liaison responsibilities and outreach workflows
- Teach new hires how to effectively use Badger Maps for route planning and territory management
- Lead role training and competency test-outs to ensure new Liaisons are confident and prepared in their responsibilities
- Lead and deliver weekly field trainings focused on advancing Liaison effectiveness Coaching beyond drop-offs into real-time relationship building
- Message refinement
- Objection handling
- Consistent execution of high-quality, insight-driven visits
- KPI Reporting & Performance Tracking
- Monitor and report weekly Liaison KPIs
- Ensure CRM hygiene and documentation standards are consistently met across the team
- Review and validate data captured from each drop-off to ensure accuracy, completeness, and actionable insight
- Track team performance against outreach expectations
- Share referral activity with Liaison and BDS team
- Audit and approve timecards and mileage reports
- Confirm bonus eligibility based on KPI achievement
- Provide visibility to leadership on performance trends and opportunities for improvement
- Administrative & Operational Support
- Manage ordering and ongoing refresh of collateral and swag to support monthly drop campaigns.
- Compile and send drive-time reports to payroll for Liaison reimbursement
- Ensure outreach activity and travel documentation are tracked accurately
- Help maintain consistent processes for reporting and reimbursement
- Monitor and approve weekly timecards
- Liaisons consistently meet their weekly outreach KPIs
- New hires ramp quickly and demonstrate confidence in the Liaison role
- Territory outreach is organized and supported by effective route planning
- KPI reporting and bonus tracking are accurate and transparent
- Travel documentation and reimbursements are processed efficiently
- The Liaison team operates with strong accountability and collaboration