Meetmarvin
Client Success Manager
1w ago
120000 –140000 USD / yearUSARemoteaccount_managementclient_relationship_managementhealthcare
Manage and grow relationships with health system partners to drive adoption, retention, and expansion across enterprise accounts in a healthcare AI company.
Requirements
- 5–8+ years of experience in client success, account management, or related roles
- Experience owning a book of business of $1M+ in ARR
- Experience managing enterprise or strategic accounts, ideally within healthcare or health tech
- Experience working with employer-sponsored benefits or benefits platforms (nice to have)
- Proven ability to engage and influence C-suite stakeholders
- Strong track record of driving retention, adoption, and/or revenue expansion
- Comfortable navigating complex organizations and ambiguous environments
- Excellent communication, presentation, and stakeholder management skills
- Highly organized with strong project management capabilities
- Experience with CRM and analytics tools (e.g., Salesforce, Excel, or similar)
Other
- Marvin is on a mission to end healthcare’s workforce crisis. Marvin partners with many of the country’s top-ranked hospitals including Cedars-Sinai in Los Angeles, the VA, Jefferson Health and Geisinger in Pennsylvania, and the Harvard Department of Psychiatry, to provide a proprietary retention and resiliency platform for their physicians, nurses, and staff. Services include confidential teletherapy with specialized therapists, an AI coaching model built for clinicians, medication management/psychiatry, and well-being workshops. All programming is geared towards helping Marvin health system clients to improve clinician retention, patient outcomes, and team burnout, driving their overall effectiveness and resilience.
- We’re looking for a high-impact east coast based Client Success Manager to own and grow relationships with our health system partners. This role is responsible for driving adoption, retention, and expansion across a portfolio of enterprise accounts.
- The ideal candidate brings experience managing complex healthcare clients in a high-growth environment and is comfortable operating at both the executive and operational levels.
- Join us in building something that meaningfully improves the lives of healthcare workers.
- Own a portfolio of health system accounts, driving retention, satisfaction, and growth
- Build and maintain strong relationships with C-suite and senior stakeholders across client organizations
- Lead strategic account planning and quarterly business reviews (QBRs) tied to measurable outcomes
- Drive product adoption and engagement across client organizations, ensuring long-term value realization
- Identify and execute opportunities for account expansion (additional sites, services, or programs)
- Partner cross-functionally (product, clinical, ops) to advocate for client needs and influence roadmap priorities
- Track and analyze key success metrics, including activation, engagement, clinical outcomes, and satisfaction
- Proactively identify risks and develop mitigation strategies to ensure client success
- Partners with CS leadership to define, refine, and continuously improve customer success best practices, processes, and playbooks as the organization grows and scales
- We’re truly mission-driven. We founded Marvin on the belief that healthcare workers deserve the care and support they provide to their patients, and that existing solutions to growing healthcare burnout are ineffective.
- Preferred candidates based in the NYC metro region, or midatlantic. East coast time zone required. Remote role with occasional onsite client visits and in-office team building in our NYC office.