Branchlab
Client Success Manager
8mo ago
85000 –150000 USD / yearUSARemoteclient_relationship_managementdata_analysishealthcare_marketingpredictive_modeling
Responsible for managing client relationships and helping clients achieve measurable results in healthcare commercialization using AI-driven audience intelligence.
Responsibilities
- We're looking for a proactive, client-focused professional who thrives in a fast-paced environment and enjoys solving complex business challenges. The ideal candidate combines strong relationship management skills with analytical thinking and a passion for helping clients achieve measurable results.
- As a Client Success Manager, you will partner with leading pharmaceutical manufacturers, agencies, and media partners to help them maximize value from BranchLab's platform and services.
- You will support clients via managed-service and as self-service users of platform solutions, helping organizations successfully onboard, adopt, and scale their use of our technology.
- You will work across our core solutions, including:
- Custom Patient (DTC), Caregiver, HCP, and Consumer Audience Development
- Audience Activation across Programmatic, TV, Social, Audio, and Out-of-Home Media
- Audience Performance Measurement and Optimization
- Outcome-Based Reporting and Analytics
- Strategic Audience Planning and Research
- Self-Service Audience Design, Activation, and Analytics Workflows
- You will serve as a trusted advisor to clients, helping them understand how BranchLab's predictive audience technology can improve campaign performance, accelerate activation, and support business growth. Whether supporting enterprise managed-service engagements or driving adoption of our self-service platform, you will play a critical role in ensuring clients achieve measurable business outcomes and realize the full value of their partnership with BranchLab.
- Own relationships with pharmaceutical manufacturers, healthcare agencies, and media partners, serving as a strategic advisor throughout the client lifecycle.
- Lead onboarding and implementation for new clients, ensuring successful adoption of BranchLab solutions and alignment on business objectives.
- Partner with clients to define audience strategies, activation plans, success metrics, and measurement approaches.
- Deliver regular business reviews that demonstrate campaign performance, audience insights, and return on investment.
- Collaborate with Product, Data Science, Operations, and Sales teams to ensure successful execution and continuous client value creation.
- Identify opportunities to expand client engagement through additional audience solutions, activation channels, analytics capabilities, and offerings.
- Gather client feedback to inform product roadmap priorities and improve the overall customer experience.
- Monitor adoption, utilization, retention, and satisfaction metrics while proactively addressing risks and opportunities. REQUIRED SKILLS & EXPERIENCE
- Bachelor’s degree in related field.
- Proven experience in client-facing roles, such as account management, customer success, or sales.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving abilities, with a proactive and solution-oriented mindset.
- Ability to manage multiple clients and priorities simultaneously, with exceptional organizational skills.
- Ability to work in a fast-paced, high-growth environment, balancing strategic vision with execution.
Nice to have
- Experience supporting pharmaceutical, healthcare, life sciences, or regulated-industry clients.
- Knowledge of healthcare advertising, media activation, audience targeting, or measurement solutions.
- Familiarity with programmatic advertising, DSPs, SSPs, data providers, and audience activation workflows.
- Experience presenting campaign performance, analytics, or business insights to senior stakeholders.
- Understanding of customer success methodologies, enterprise account management, or strategic consulting.
- Familiarity with AI-driven analytics, predictive modeling, or audience intelligence platforms.
Conditions
- Competitive Salary & Comprehensive Benefits
- Small, Agile Team – Your work will have a direct impact
- Equity Opportunities – Grow with the company
Other
- Job Title : Client Success Manager Job Type: Full-time, Hybrid in office in NYC. Reporting To: CRO Work Authorization: Applicants must have legal authorization to work in the U.S. without the need for current or future sponsorship
- ABOUT BRANCHLAB BranchLab is an AI-native healthcare commercialization platform that helps pharmaceutical brands, healthcare marketers, agencies, and media partners identify, activate, and optimize audiences most likely to drive meaningful health outcomes.
- Using predictive modeling and advanced audience intelligence, BranchLab enables clients to build custom patient, caregiver, and healthcare professional (HCP) audiences, activate them across digital, TV, social, audio, and out-of-home media, and optimize performance against real-world outcomes.
- Our mission is to improve healthcare commercialization by helping organizations make faster and smarter marketing decisions while maintaining the highest standards of privacy, compliance, and scientific rigor.
- We work with some of the world's leading healthcare organizations to improve how treatments, providers, and health information reach the people who need them most.