Joko
Operations Manager
5mo ago
41200 –79800 EUR / yearEuropeRemote
Operations Manager role focused on business operations and internal innovation at Joko.
Responsibilities
- We’re looking for a highly analytical, resourceful, and impact-obsessed Operations Manager to join our Business Operations team and own one of our key operational scopes: Content, Product, Revenue, Finance, Marketing, or Team.
- You’ll take full ownership of your vertical, dive deep into its toughest challenges, and lead bold initiatives that unlock new levels of performance. You’ll design tech-enabled, scalable solutions that power Joko’s next stage of growth and efficiency.
- From rethinking revenue funnels to automating internal tooling or reshaping cross-functional workflows, you’ll be a key driver of transformation across the company.
- Your exact scope will depend on your background and company priorities. Example missions include:
Conditions
- (Some of the benefits listed below are available to full-time positions only)
- At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:
- Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
- Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.
- On top of that, we offer plenty of perks:
- 💸 Top-market compensation
- 📈 Equity for everyone with the chance to own a piece of what you build
- 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills
- 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
- 💪 Contribution to your ClassPass subscription
- 🍼 8-week leave paid 100% for the second parent
- …and much more, check the full list here !
How to apply
- Intro call: Quick screening with the Hiring Manager or the Talent team.
- Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams).
- Step 2 – Role-specific assessments For non-engineering roles : A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design).
- For engineering roles : A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool).
- Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder.
- References: Up to 3 calls with former colleagues or managers.
- ☕ You may also be invited for coffee with team members to get a feel for our culture.
Other
- At Joko, we help consumers shop smarter . Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money.
- Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko.
- From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and environmental impact.
- Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us!
- At Joko, the Business Operations team is the powerhouse behind internal innovation. We tackle the company’s most strategic and complex challenges and we don’t just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger.
- Our mission: Help Joko operate at its absolute best, every single day.
- Redesign our sales and account management processes to drive conversion and retention
- Rebuild and optimize our CRM (Hubspot) to empower data-driven decisions
- Lead high-impact projects that directly influence top-line growth
- Automate cash collection, invoicing, and reporting flows end to end
- Build internal tools that give real-time visibility into financial performance
- Reimagine how money moves through the business and fix what’s broken
- Scale the creation and quality control processes that thousands of merchant offers rely on across all markets
- Build AI-driven tools that multiply team output and accuracy
- Help to manage a dedicated BPO team to deliver flawless, high-volume content at speed
- Own and evolve Joko's tool stack (Notion, Slack, Claude & MCPs …) and make every team faster, smarter, and more secure
- Automate cross-functional workflows: onboarding, OKRs, access management for frictionless scale
- Lead ESG, IT security, and simplification initiatives that keep Joko compliant and future-proof
- Optimize key product metrics like catch rate, coupon success, or banking connection
- Build tools that help Product teams move 10x faster
- Own key product integrations, acting as strategic POC with external partners
- Structure and scale how we track, measure, and optimize marketing performance
- Automate workflows for growth and CRM teams to boost campaign velocity
- Build robust internal systems to improve ROI visibility and strategic decision-making
- You’ll be part of a small, elite team with the autonomy to make real decisions and the mandate to drive real change.
- Education : You graduated from a top-tier engineering, business, or applied science program
- Experience: You have 2+ years of experience in operations, strategy, consulting, or a similar role.
- Problem solver : You love tackling complex, ambiguous problems with structured thinking, creativity, and a bias for action.
- Operational mindset : You’re relentlessly curious, detail-obsessed, and driven to optimize processes. You enjoy getting your hands dirty and making things work better, faster, smarter.
- Tech-first thinker : You look for scalable, tech-enabled solutions before reaching for manual fixes. You're excited by building automation, tooling, and data flows.
- AI Enthusiast: You see AI as a core lever, and you're always exploring new ways to make work faster and smarter.
- Efficiency-driven : You thrive in multi-stakeholder environments, constantly seek productivity gains, and are always thinking three steps ahead.
- Autonomous : You can own and drive complex cross-functional projects from A to Z with minimal guidance.
- Strong communicator : You explain complex ideas clearly and concisely, in both written and verbal formats.
- Entrepreneurial spirit : You’re proactive, hands-on, and thrive in fast-paced, ever-evolving environments.
- Languages : Fluent in English (spoken and written). French is a plus, but not required.