Helius
Solutions Engineer
1mo ago
WorldwideRemotesolanablockchaincustomer_supporttechnical_supportautomation
Provide technical support and engineering solutions for developers building on the Solana blockchain to enhance customer experience and product tooling.
Responsibilities
- We're hiring a Solutions Engineer who thrives on being the go-to technical resource for developers building on Solana. You'll own the customer support experience — answering hard questions in real time, unblocking integrations, and turning recurring pain points into better products, docs, and tooling.
- This is a hybrid role: part technical support, part solutions engineering, and part internal engineering partner. You'll be embedded in our developer community day-to-day, spotting patterns in what customers need and shipping code, demos, and automation that raise the bar for the entire Helius developer experience.
- We move quickly and bias toward ownership. If you're energized by helping developers succeed — and by the distributed systems and crypto infrastructure powering that work — you'll thrive here.
- Serve as the technical front door for developers using Helius APIs and streaming products
- Troubleshoot issues, reproduce bugs, and work with engineering to get fixes shipped
- Build code samples, demos, and SDKs that help customers integrate faster
- Rewrite and expand documentation, tutorials, and guides based on real-world questions
- Automate support workflows using internal tooling, scripts and AI-assisted systems
- Collaborate with engineering on feature requests, bug reports, and customer-driven improvements
- Live in Discord and Telegram to support developers, gather feedback, and spot new patterns
- Partner with enterprise and ecosystem teams to design integrations and optimize performance
- Prototype new experimental features alongside engineers and product owners based on customer feedback
Nice to have
- Prior experience in a developer-facing support or solutions role with high volume or real-time community support (Discord, Telegram, forums)
- Experience with APIs, SDK design, or open-source contributions
- Prior startup experience or work in a small, fast-moving team
Other
- Helius is a leading developer platform on the Solana blockchain, dedicated to inspiring and accelerating the creation of crypto-powered software. Customers like Coinbase, Jupiter, and Phantom use Helius to power their applications on Solana.
- We’ve raised over $34m from Haun Ventures, Founders Fund, Foundation Capital, 6th Man Ventures, Reciprocal Ventures, Chapter One and angel investors including Solana co-founders Anatoly Yakovenko and Raj Gokal, and Balaji Srinivasan. Our team members have previously built mission-critical, scalable infrastructure at AWS, Coinbase, Stripe, Google, Digital Ocean, and more.
- Read our Helius Manifesto to see how we work and what we value.
- 1-2 years of experience in a technical role (support, engineering, solutions or devrel)
- Excitement for the Solana ecosystem, distributed systems, and internet capital markets
- Comfort reading and writing code (TypeScript & Rust preferred)
- Deep curiosity, bias for action, and ownership
- Strong written and verbal communication skills, especially when breaking down complex technical ideas
- Passion for helping developers and improving developer experience
- High-impact work: Your code will power applications used by millions across the Solana ecosystem, including Coinbase, Jupiter, and Phantom
- Ownership & growth: Lead critical initiatives, influence architecture and product direction, and take on more responsibility as the company scales
- Remote-first flexibility: Work where you’re most effective with a flexible, fully distributed team
- Competitive comp & perks: Market-leading salary, meaningful equity, generous vacation, wellness budgets, and support for learning and travel
- Mission-driven team: Join ambitious builders who move fast, take ownership, and are shaping the future of decentralized apps