Ftmo
Customer Support with French
1w ago
EuropeRemoteC2cfdsmt4mt5tradingviewcustomer supporttranslationenglishfrench
Provide professional customer support with French language proficiency in a fintech trading environment.
Conditions
- We are a Czech fintech that, since 2015, has grown from an idea into a global project . 🚀
- 300+ amazing teammates . We’re a great team who learn from each other every day.🤜 🤛
- How do we work ? We focus on meaningful work and open communication, while only adopting processes that make our lives easier.
- Prague, Národní třída. Enjoy our modern offices at the Quadrio shopping center, offering beautiful views and excellent accessibility.
- What if I don’t trade? No worries. We’ll show you what our product is all about and introduce you to the basics of trading.
- Free fruit, snacks, and coffee are always within reach in the office.
- How do we promote strong relationships and well-being? Company cottage, team building events, and running club.
- Flexible hybrid model. We prefer collaborating in person to keep the team spirit high, but we offer the flexibility you need to stay balanced.
- *The benefits mentioned above apply to on-site employees in our Prague office.
Other
- At FTMO, we believe that company growth starts with people. We are a team that pushes forward together, supports one another, and celebrates shared achievements. Our environment creates space for talents to grow – individually, as a team, and across the whole company.
- We are looking for new colleagues to help us move forward. Take the opportunity to become part of the FTMO team. The ideal candidate has substantial experience in customer support , combined with expertise in trading financial markets , possesses excellent proficiency in both English and French , and is eager to join a meaningful and ambitious project.
- You will play a key role in our team, working full-time to ensure the smooth operation of our client support services.
- Providing professional support to our clients (problem-solving, answering queries, including phone calls). No cold calls involved.
- Working with internal applications.
- Occasional translations from English to French.
- Excellent command of both English and French .
- Experience with CFD trading, including MT4/5, TradingView, or similar tools.
- A strong understanding of how proprietary trading firms operate.
- Previous experience in customer support is required.
- A highly motivated and results-driven mindset.
- Strong organisational skills, particularly in time management.