Soshallwe
Account Manager
4mo ago
LATAMRemote
Manage client onboarding, delivery, and client relationships to drive business outcomes and satisfaction.
Responsibilities
- As an Account Manager , you’ll own client onboarding, delivery cadence, and cross-functional coordination to drive on-time, on-scope work, client satisfaction/retention, and measurable business outcomes. You’ll be trusted with end-to-end ownership of assigned accounts and supported by Performance, Creative, CRO, and Data to deliver clear visibility, proactive guidance, and smooth launches. This role blends structured planning with hands-on execution and requires excellent communication, stakeholder management, and delivery discipline to scale impact across multiple clients and pods.
Requirements
- Experienced Account Leader
- 5+ years in account management or client services (ideally in a digital marketing agency or related industry).
- Clear Communicator
- Able to articulate complex ideas to both technical and non-technical audiences.
- Highly Organized, Detail-Oriented Operator
- Manages multiple client accounts simultaneously while meeting deadlines and maintaining high quality standards.
- Relationship-Builder & Retention Driver
- Proven record of exceptional client service, strong relationships, and driving satisfaction and retention.
- Bachelor’s-Degreed Professional
- Marketing, Business, Communications, or a related field.
- Performance Marketing Practitioner
- Strong background in performance marketing; solid understanding of digital advertising (Meta Ads, Google Ads is a plus).
Other
- We partner with mid‑market owners and executives in the US to drive bottom‑line growth with mutual upside. A rare combination of consulting, full-stack execution and aligned incentives to eliminate what is wrong with the agency model.
- We are what remains. We make growth feel easy.
- Because your growth is our business.
- Client Leadership & Relationship Management
- Serve as the primary point of contact for assigned clients, build strong relationships, and provide exceptional service.
- Conduct regular client meetings and check-ins to review performance, discuss strategy, and address questions or concerns.
- Manage client expectations and foster long-term relationships.
- Client Onboarding & Activation
- Lead the onboarding process: gather requirements, set expectations, and coordinate with internal teams to ensure smooth campaign launches.
- Strategic Guidance & Recommendations
- Develop and maintain a deep understanding of client goals, objectives, and challenges, providing strategic guidance to drive campaign success.
- Cross-Functional Coordination
- Collaborate with performance marketers, designers, copywriters, and analysts to execute campaigns aligned with client business objectives.
- Performance Reporting & Optimization
- Provide regular updates and transparent reporting on campaign performance, including key metrics, insights, and actionable recommendations for optimization.
- Industry Trends & Best Practices
- Stay up-to-date with industry trends, platform updates, and performance marketing best practices, sharing insights and recommendations to drive continuous improvement.
- Delivery Management (Time & Budget)
- Ensure deliverables are met on time and within budget.
- Great salary.
- Work with great humans in a supportive, growth-oriented team that delivers real results.
- Your personal development will be done directly with the CEO
- Amazing office space in Palermo Hollywood
- Opportunities for career development and professional growth.
- Unlimited PTO.