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Relay

Forward Deployed Engineer

3mo ago
Europe
Relay

Forward Deployed Engineer

3mo ago
Europe

Engineer focused on deploying technical solutions directly aligned with business operations in logistics.

Conditions

  • Generous equity, richer than 99% of European startups , with annual top-ups to share Relay’s success.
  • Private health & dental coverage , so comprehensive you’d need to be a partner at a Magic Circle law firm to match it.
  • 25 days of holidays
  • Enhanced parental leave .
  • Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
  • Hardware of your choice .
  • Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).

How to apply

  • Talent Acquisition Interview - 30 min
  • API Integration Interview - 1 hour
  • Technical Interview - 2 hours
  • Operating Principles & Impact - 1 hour
  • Decision and offer within 48 hours ; our process mirrors our pace of work, typically completed in a week.

Other

  • Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen
  • Relay’s Mission is to free commerce from friction . Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people , making the online shopping experience seamless and accessible to everyone.
  • THE TEAM • ~110 people , more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking , tight feedback loops and relentless experimentation
  • Diego, an expert in distributed systems and hardware architecture, merging physical computing with enterprise-scale infrastructure. Previously directing teams of 170+ engineers at Mercado Libre and orchestrating large-scale ML-based inference at Meta. At Relay, Diego’s infectious enthusiasm and hands-on leadership are redefining the boundaries of speed and reliability.
  • Python, Rust and TypeScript - we keep things simple but use the right tool for the job
  • Cross-platform Flutter apps with a deep focus on user experience
  • Cloud-native on GCP with extensive use of BigQuery and Cloud Run
  • Extensive use of ML modelling and LLM inference - no gimmicks here, this is our daily routine
  • Emerging tech integrations, including robotics and IoT-powered operations
  • Embed with enterprise clients during onboarding to deliver end-to-end technical success : integration, data quality, metrics alignment, and operational readiness.
  • Partner closely with AMs, and external clients to define and implement a delivery performance metrics spec , and build client-specific dashboards that track these metrics in real time for both the client & Relay
  • Improve and extend Relay’s client integrations (APIs/webhooks/data feeds), increasing reliability, reducing exceptions, and lowering cost per shipment .
  • Build tooling for integration observability (dashboards, alerting, reconciliation, replay) and drive measurable reductions in integration-related incidents.
  • Stand up forecast ingestion and validation workflows to improve network planning accuracy and service levels.
  • Feed repeatable learnings back into Relay’s platform (templates, SDK patterns, metric contracts, connector blueprints) to scale onboarding and reduce bespoke work.
  • Client metric alignment achieved with signed-off definitions and automated reconciliation.
  • Material reduction in AM/Ops time spent on reporting disputes and manual data work.
  • Improved integration uptime, lower error rates, faster issue resolution (clear SLOs).
  • Forecast accuracy and timeliness improves; operational planning volatility decreases.
  • New client onboarding time and marginal integration cost goes down quarter over quarter.
  • Strong software fundamentals (APIs, distributed systems basics, data pipelines).
  • Customer-facing maturity: you can run a room with technical + business stakeholders.
  • Bias to shipping: you turn ambiguity into production outcomes quickly.
  • Comfort in chaotic reality: inconsistent data, changing requirements, operational pressure.
  • Aim with Precision: You define problems clearly and measure your impact meticulously.
  • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
  • 1% Better Every Day : You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
  • All In, All the Time : You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
  • People-Powered Greatness : You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
  • Grow the Whole Pie : You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
  • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
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