Mexdigital
Customer Support Specialist
1mo ago
WorldwideRemotelive chatemailphone support
Provide responsive and professional customer support to Chinese-speaking clients during Canada coverage hours.
Responsibilities
- • Respond to client queries across live chat, email, and phone promptly and professionally.
- • Provide support to Chinese-speaking clients during Canada coverage hours.
- • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
- • Support clients through account opening, verification, funding, and withdrawal processes.
- • Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
- • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
- • Keep accurate records of client interactions and contribute to knowledge-base improvements.
- • Follow all compliance, KYC, and data-protection requirements.
Requirements
- • Strong written and verbal communication skills.
- • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
- • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
- • Comfortable supporting clients across live chat, email, and phone.
- • Eligibility to work remotely from the relevant location.
Nice to have
- • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
- • Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
- • Experience supporting Chinese-speaking clients in a regulated financial services environment.
Conditions
- Work with one of the world’s leading financial derivatives institutions.
- Competitive salary plus performance-based incentives.
- Access to a dynamic, international, and fast-growing environment.
- Strong opportunities for career progression within a global financial group.
- Be part of a business committed to innovation, excellence, and long-term growth.
- Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
- MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.
Other
- Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
- Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
- We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during Canada coverage hours and requires availability to work evening shifts.