Harmattan AI
Global Head of Engagement
3mo ago
EuropeHead
Lead and build the global Engagement function, managing a team of Engagement Managers to define customer engagement strategies and support sales, deployment, and partnerships.
About the company
- Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces.
- Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected.
Responsibilities
- We are hiring a Head of Engagement to build and lead the Engagement function globally.
- You will manage and scale a team of Engagement Managers across Europe, the Middle East, US, and future regions, and define how Harmattan AI engages with customers—from technical demonstrations to full deployment and long-term partnerships.
- This role sits at the intersection of Sales, Product, and Field Operations, and directly impacts our ability to win tenders, deploy systems successfully, and build a scalable partner ecosystem.
Requirements
- Significant experience in Sales Engineering, Program Management, Field Operations, or similar roles in UAV, defense, robotics, or complex systems environments
- Proven track record of building and leading high-performing teams in technical, customer-facing contexts
- Strong experience with technical sales cycles, deployments, and OEM/partner integrations
- Ability to operate at both: Strategic level (defining frameworks, scaling functions)
- Operational level (supporting critical deals, deployments, and escalations)
- Strong system-level understanding of integrated hardware + software products
- Complex Project Management: Avid learner with a demonstrated capacity to handle large-scale, complex projects – offering innovative solutions and leading teams to deliver outstanding results.
- Adaptability & Mobility: Thrives under pressure in a fast-paced, dynamic environment; embraces a “no-task-is-too-small” mentality.
- Communication & Influence: Excellent written and verbal communication, capable of leading diverse principals – from junior members to senior executives.
- Commitment: 100% dedication to Harmattan AI’s mission, vision, and ambitious growth plans, ready to go the extra mile to ensure operational excellence.
- UAV pilot license strongly preferred
- High willingness to travel (significant field presence required)
- We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.
Other
- Build, manage, and scale a global team of Engagement Managers across regions
- Define team structure, hiring plan, and capability development
- Establish clear performance standards, KPIs, and operating cadence
- Define and own the global engagement strategy across all markets
- Ensure consistency and excellence in customer interactions, demonstrations, and deployments
- Partner with Sales leadership on strategic deals, key accounts, and major tenders
- Standardize and elevate: Demonstration frameworks and demo kits
- Deployment and field operation processes
- Customer engagement playbooks
- Ensure high level of execution quality and repeatability across regions
- Establish structured processes to capture field insights, customer feedback, and competitive intelligence
- Translate field learnings into actionable inputs for Product and Engineering
- Ensure tight alignment between market needs and product roadmap
- Act as the central interface between Sales, Marketing, R&D and Product
- Ensure seamless coordination across teams for customer delivery and deployment success