Miramace
Registered Nurse (RN) Care Advocate — Patient Navigation
3w ago
USARemote
Provide patient navigation and care advocacy support to Medicare patients remotely, assisting them in understanding care plans and connecting to resources.
Responsibilities
- As a Care Advocate, you'll be at the center of a patient's navigation journey. After a patient completes an initial visit with a clinical lead, you become their go-to support: helping them understand their care plan, schedule appointments, communicate with providers, navigate insurance, and connect to community resources for needs like food, housing, and transportation.
- This is non-clinical navigation support provided under the general supervision of the patient's billing provider. You won't be giving medical advice — you'll be removing the friction that keeps patients from getting the care they're entitled to.
- You'll juggle multiple patients at once, so the people who thrive in this role can hold breadth across many open situations without losing the thread on any single one.
- Serve as the primary point of contact for patients after their intake visit.
- Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
- Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
- Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
- Document every patient interaction and support activity in our platform, accurately and on time.
- Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.
Requirements
- You genuinely care about older adults and people facing barriers to care, and you bring patience, warmth, and respect to every interaction.
- You're organized and self-directed — you can prioritize across a full caseload, follow through, and keep clean documentation without being chased.
- You're comfortable with technology and learn new tools quickly (EHRs, CRMs, messaging and scheduling platforms).
- You're a strong communicator who can build trust over the phone and explain confusing things simply.
- You stay calm in ambiguity and take initiative to solve problems.
Nice to have
- Experience supporting older adults or patients with complex or serious illness.
- Familiarity with Medicaid and other public programs.
- Bilingual — Spanish, Mandarin, or another language common among Medicare patients.
Other
- Location: Remote (U.S.-based) Commitment: 20 hours/week minimum, up to 40 hours/week Type: 1099 independent contractor
- MiraMace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology to make sure patients understand their care, stay connected to their providers, and get to the resources they need.
- We deliver Medicare-covered Community Health Integration (CHI) and Principal Illness Navigation (PIN) services through our affiliated provider organizations. Our Care Advocates are the human heart of that work — the consistent, trusted point of contact who helps patients actually follow through on their care.
- Active, unrestricted RN license in good standing.
- 3+ years of nursing or patient-facing experience (care coordination, case management, member advocacy, health coaching, benefits navigation, or similar).
- Working knowledge of the U.S. healthcare system and Medicare.
- Comfort working independently, managing a caseload, and maintaining strong documentation.
- Reliable computer, internet, and a quiet space for patient calls.
- This is a remote, 1099 independent contractor role. We're looking for advocates who can commit at least 20 hours per week, with the opportunity to work up to 40 , generally during core business hours (9:00 a.m.–5:00 p.m. ET, Monday–Friday). Consistent weekday availability helps us provide continuity to patients, which is the whole point.
- As an independent contractor, you are responsible for your own taxes, and this is not a benefitted role.
- $35–$41 per hour, depending on experience, qualifications, availability, and language skills. Compensation covers approved service time, including patient support, documentation, and required administrative communications.