Montu Uk
IT Service Desk Analyst
2w ago
35000 –37500 / yearEuropegoogle workspacemicrosoft 365slackdialpadincident managementsoftware licensingidentity and access managementendpoint security
Provide IT system administration, end-user and system support, cybersecurity compliance, vendor management, and onboarding services.
About the company
- Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.
- As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.
Responsibilities
- Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce.
Conditions
- Generous Leave : 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays
- Pension Matching : Up to 5% employer matching contributions
- Private Healthcare Scheme
- Flexibility and Wellness : Work-from-home options, cycle-to-work scheme, and more
- Growth Opportunities : Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- Enhanced Maternity & Paternity Leave
Other
- IT System Administration Ongoing system management of Strategic IT platforms, including cloud and SaaS.
- Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base
- Manage software licensing across the business, including provisioning, reconciliation and renewals
- End-User & Systems Support Perform support operations for a growing user base, ensuring high availability and performance.
- Provide Level 1 & 2 technical support, resolving software, hardware, and network issues.
- Operate and maintain robust incident management and ensure adherence to SLAs.
- Cybersecurity & Compliance Support and maintain IT security protocols, ensuring compliance with industry standards.
- Support identity and access management, endpoint security, and secure networking solutions.
- Vendor Management Support and where appropriate, manage relationships with third-party IT vendors and service providers to ensure best-in-class solutions.
- Onboarding and Offboarding process Procure, setup and distribute new hire equipment
- Process returned equipment
- Delivery of IT onboarding training as required
- Automation for all of the above
- Cross-functional Collaboration Act as the IT liaison between internal teams including HR, operations, governance and software development
- Deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences
- Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees).
- Experience with scaling IT infrastructure, cloud services, and enterprise IT systems.
- Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise.
- Excellent communication skills and a user-first mindset to ensure technology enables business success.
- Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices.
- Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.