Pareto Ai
AI Engagement Manager
3mo ago
150000 –180000 USD / yearUSARemote
Manage strategic customer relationships and ensure long-term success for Tier-1 AI accounts at Pareto Ai.
Responsibilities
- Pareto is hiring an AI Engagement Manager responsible for owning customer relationships, engagement health, and long-term success across our most strategic AI accounts. This role blends technical credibility with relationship depth — you will manage a portfolio of Tier-1 customers, serving as a trusted advisor to researchers, PMs, and engineering leaders shaping next-generation AI systems. You ensure Pareto remains a valued execution and thought partner across the full customer lifecycle.
Requirements
- 4+ years in customer-facing roles with technical buyers (Engagement Management, Strategic Accounts, Customer Success, or product-minded ML/data roles)
- Experience managing complex, multi-stakeholder accounts (AI labs, model builders, or R&D-heavy orgs preferred)
- Working knowledge of ML/data workflows (data labeling, evaluation, RLHF, red-teaming, or adjacent)
- Demonstrated ability to lead solution design and scoping with Delivery/Ops
- Experience owning or co-owning renewals, expansions, and commercial outcomes
- Ability to navigate procurement and vendor ops in enterprise settings
- Excellent communication across researchers, PMs, executives, and procurement
- High ownership, decisiveness, and comfort in rapidly changing environments
Nice to have
- STEM background or strong technical fluency (CS, Engineering, Stats, ML, Economics)
- Experience at an AI data provider, ML infra platform, or developer tools company
- Existing relationships within the AI/ML ecosystem
- Experience working in R&D-driven organizations
Other
- Humanity is in a virtuous cycle: human insight improves AI, and better AI expands what people can do. Sustaining it depends on the one input that can't be automated: expert human judgment .
- At Pareto, we build the platform that turns that judgment into the data , evals , and RL environments frontier models learn from. We work with leading frontier labs like Anthropic and GDM, and we give skilled people everywhere a way to shape the future of AI and share in what it creates.
- This RL environment and human-data infrastructure is already in production. Our job now is to scale it.
- Serve as the primary point of contact for a portfolio of flagship AI lab and model-builder accounts
- Build multi-threaded relationships across researchers, PMs/TPMs, vendor ops, and procurement
- Map complex org structures, identify champions, and uncover expansion opportunities
- Act as a trusted advisor who deeply understands each customer's technical goals and roadmap
- Partner with Product, Delivery, and Engineering to design solutions for Agentic AI, data labeling, evaluation, RLHF, red-teaming, and emerging workflows
- Ensure strong requirements gathering, alignment on success metrics, and clear translation into operational workflows
- Maintain standards for scoping, SLAs, quotes, and margins
- Translate research-driven technical requirements into clear, implementable workflows with Delivery and Product
- Maintain living account plans outlining use cases, risks, and growth opportunities
- Drive renewal processes across timing, stakeholder alignment, and messaging
- Build early-warning systems for churn and coordinate cross-functional mitigation plans
- Track core account metrics: retention, expansion, account health, and NPS/CSAT
- Partner with Sales on new-logo vs. expansion ownership and seamless handoffs
- Work closely with Delivery to show up as a unified team to customers
- Collaborate with Product/R&D to bring structured customer insights into roadmap planning
- High retention and expansion across your account portfolio with minimal surprise churn
- Customers who view you as a genuine thought partner, not just a vendor contact
- Smooth cross-functional execution with Sales and Delivery
- Repeatable, proactive engagement that surfaces risks and opportunities early