Verisoul
Head of Customer Solutions
6mo ago
200000 –300000 USD / yearUSAHeadcustomer successintegrationpilot managementaccount managementautomationai
Lead and build the Customer Solutions function to drive customer evaluation, integration, adoption, and expansion.
Responsibilities
- Our linkage to our customers is our strongest competitive advantage . As the Head of Customer Solutions , you will own how customers evaluate, integrate, adopt, and expand Verisoul. You will build and lead a function that spans pilots, integrations, post-sales execution, and ongoing customer outcomes - acting as the connective tissue between Sales, Product, and Engineering.
- Own Customer Solutions end to end . Run pilots, integrations, onboarding, support, and account management.
- Get customers live and successful . Lead pilots and launches and ensure customers realize value fast.
- Be the escalation point . Solve complex customer issues when they matter most.
- Drive retention and expansion . Prove value, grow usage, and increase Verisoul’s footprint.
- Turn customer pain into product changes . Feed real world learnings directly into the roadmap.
- Scale with automation . Improve integrations and operations using automation and AI.
Conditions
- Base Salary: $160,000 - 200,000 fixed annual salary
- Variable Bonus: Target $30,000-80,000
- 401k match: 4% match of compensation (~$8,000)
- Equity Grant: 0.25-0.5% with 4-year vesting
- Free Lunch - personalized your way
- $10K Relocation Bonus
- 100% Insurance Coverage
- 4% 401K Match
- Unlimited Vacation
- Up to 20 days Remote Annually
- Beautiful Office
Other
- Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult .
- 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers.
- Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools.
- Strong Backing: Raised $8.8M Series A
- 6 to 10 plus years experience in solutions engineering, technical customer success, product, or similar roles.
- Strong technical fluency with APIs, integrations, and data driven systems.
- Clear customer communication in high stakes, technical environments.
- Startup ownership . You move fast, operate in ambiguity, and own outcomes.
- Commercial instincts . You understand how customer success drives revenue.
- Low ego, high ownership . You fix problems and build systems so they do not repeat.
- You prefer managing mature teams over building process and outcomes from scratch
- You need clear processes and playbooks before acting
- Report directly to the CEO
- Our engineering and product teams, helping turn customer insights into product improvements
- Our Sales team, helping transition customers post-sales
- In office 5 days a week in Austin, Texas!
- All-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible—while having fun.
- Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done.
- First Principles Curiosity: Challenge assumptions with a beginner’s mind. Rethink the "current way," test new hypotheses, and focus on finding the truth—even if it means changing your mind.