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SupabaseSupabase

Customer Solution Architect, Team Lead (AMER)

1mo ago
LeadRemote
SupabaseSupabase

Customer Solution Architect, Team Lead (AMER)

1mo ago
LeadRemotepostgrespre-salesonboarding

Lead a global team of Customer Solution Architects, driving customer success and adoption of Supabase's backend solutions across the Americas.

About the company

  • Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
  • 280+ team members
  • 55+ countries
  • 20+ languages spoken
  • $500M raised
  • 500,000+ community members
  • We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Nice to have

  • 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
  • 2+ years of people management or team leadership experience , ideally in a high-growth, technical startup environment.
  • Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
  • Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
  • Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike.
  • Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
  • Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.

Conditions

  • Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
  • ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
  • Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
  • Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
  • Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
  • Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
  • Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

How to apply

  • We keep things simple, async-friendly, and respectful of your time:
  • Apply – Our team will review your application.
  • Intro Call – A short video chat to get to know each other.
  • Interviews – Up to four calls with: Team Leads
  • Future teammates
  • Someone cross-functional from product, growth, or engineering (depending on the role)
  • Someone from our leadership/founding team
  • Decision – We may follow up with a final question or go straight to offer.
  • All communication is remote and we aim to move fast.

Other

  • Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
  • We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas.
  • As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success.
  • At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to:
  • Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.
  • Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
  • Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.
  • Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
  • Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.
  • You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:
  • Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success.
  • Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
  • Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.
  • Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding.
  • Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
  • Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.
  • Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities.
  • Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
  • Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.
  • Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise.
  • Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build.
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