hirelikeme
SupabaseSupabase

Support Engineer (APAC)

1y ago
MiddleRemote
SupabaseSupabase

Support Engineer (APAC)

1y ago
MiddleRemotesqlpostgresql

Providing world-class developer support including troubleshooting, guidance, and escalation for Supabase users.

About the company

  • Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
  • 280+ team members
  • 55+ countries
  • 20+ languages spoken
  • $500M raised
  • 500,000+ community members
  • We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Conditions

  • Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
  • ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
  • Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
  • Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
  • Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
  • Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
  • Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

How to apply

  • We keep things simple, async-friendly, and respectful of your time:
  • Apply – Our team will review your application.
  • Intro Call – A short video chat to get to know each other.
  • Interviews – Up to four calls with: Team Leads
  • Future teammates
  • Someone cross-functional from product, growth, or engineering (depending on the role)
  • Someone from our leadership/founding team
  • Decision – We may follow up with a final question or go straight to offer.
  • All communication is remote and we aim to move fast.

Other

  • Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
  • We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
  • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues ).
  • Identify where internal tooling might be developed or obtained to improve support efficiency.
  • Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
  • Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
  • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
  • Excellent communication skills and fluency in English.
  • Skilled in using Linux/Unix operating systems and the command line.
  • Experienced working with GitHub Issues and Discussions.
  • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
  • Having a degree in Computer Science is a plus too.
  • It’s a full-time position with a required location in APAC time zones (we don’t believe in sustainability of overnight shifts).
Apply